Bilingual Associate, Customer Care - The Source

The Source (Bell) Electronics Inc. - Barrie, ON (30+ days ago)

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Simply put, customers, innovation, and success are at the heart of what we do at The Source and why we do it. These three words shape our business decisions and our everyday actions. They are the foundation of our commitment to being a great place to work and becoming the customers’ consumer electronics and communication store of choice! Join us and discover a career that is challenging and rewarding.

Who you’ll work with

At The Source we offer expert training and further opportunities for professional growth and development. We are looking for professionals who are passionate, driven to learn and make a difference in an industry that is continuously changing! Be the leader you’ve always wanted to be—in a fun, fast-paced and competitive industry.

We're all working toward one goal: supporting our Sales team in creating a shopping experience that will keep our customers coming back. Sound like a team you want to be a part of? Our Talent Acquisition Team can't wait to meet you!

The Source offers a competitive hourly rate of $16.50.

The career you want.

As the Customer Care Consultant, the successful incumbent will be responsible for providing exceptional customer service in a timely and professional manner with the goal of maintaining lifelong customers.

Respond to incoming telephone and email inquiries in a timely and courteous fashion.
Investigate issues where necessary and complete follow up with the customer.
Resolve customer concerns in accordance with established policies and procedures.
Accurately document customer calls and escalate customer concerns when required.
Work with business partners (vendors) to resolve issues.
Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
Mediate with credit card company on customer account inquiries.

Skills we’re looking for.

Part-time availability, able to work flexible hours (days, evenings and weekends)
Minimum of at least 1 years’ experience in a customer service environment.
Able to work independently with minimal supervision.
Exceptional written and verbal communication skills are essential.
Strong interpersonal, organizational and time management skills are necessary.
Polite and courteous telephone manner is imperative.
Formal customer service training is an asset.

Position Type: Corporate Careers
Position: Bilingual Associate, Customer Care - The Source
Job Location: Canada : Ontario : Barrie
Application Deadline: 11/15/2019

It’s all about you

We're proud to offer a competitive compensation package including an extensive recognition and rewards program, career advancement opportunities, awesome training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts!

The Source celebrates and embraces diversity as part of our Company culture. We strive to be an inclusive, equitable and accessible environment that supports both our internal and external customers, ensuring everyone feels valued and respected.