General Manager

Tim Hortons | QSR Group Inc. - Burlington, ON (30+ days ago)

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Job applicants responding to this posting may be applying to a Tim HortonsĀ® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.

Managing labour costs through effective scheduling and floor management
Controlling food & paper costs using order guides
Ensuring that product launches and promotions are executed with perfection
Resolving Guest issues, as well as working with your team to minimize issues
Participate in the recruitment process
Training new Team Members
Monitor weekly and monthly inventories
Prepare and provide restaurant Team Members with performance reviews
Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
Coach & discipline Team Members as needed
Be a leader and always lead by example by following all Tim Hortons policies and procedures
Plan, organize, direct, control and evaluate daily operations
Balance cash and complete balance sheets
Complete cash reports and related forms
Foster a positive work environment through leadership and example

Why Work for Us? We Offer:
Competitive salary
Quarterly performance-based bonus program
Health & Dental benefits
Company RRSP matching program
Comprehensive training
Incentive and recognition programs
Advancement opportunities
Community involvement

Physical Demands:
Walking and standing for long periods of time
Able to lift and carry up to 20 kg / 45 lbs
Able to help as needed in receiving large deliveries up to twice a week
Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

Thank you for your time and interest in Pioneer Food Services operating as Tim Hortons. Tim Hortons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Education - Secondary (high) school graduation
Experience - Minimum 2 years experience in the quick-service restaurant industry
Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
Clearview experience an asset
Excellent written and verbal communication
Strong leadership and interpersonal skills
Customer service mindset