Who We Are:
As an employer of choice, Sifton Properties Limited is a family owned and operated company that has been in business for over 95 years. We have a family-based culture where we trust, understand, support and care about each other. As team members, we are committed to making someone's day better, through our collaboration, innovation and communications.
This is a temporary position until December 31st - 16-20 hours per week (8:30-4:30)
About the Role:
The Receptionist/Screener is responsible for receiving and directing visitors and inquiries, relaying and coordinating resident and staff messages by use of telephone and emergency response system. Actively involved in the customer experience and promotion of the Residence demonstrating a professional presentation as first point of contact within the Residence.
Collaborates with other departments to ensure continuity of care and maintains good working relationships with all team members. This position also assists with various administrative functions which contribute to the efficient operation of the Residence
Adheres to company policies, procedures, practices and philosophies. Works in accordance with all industry and regulatory compliance agencies, the Ontario Retirement Communities Association, The Retirement Homes Act 2010 and O. Reg 166/1, the Occupational Health and Safety Act, the Ontario Fire Code, Accessibility for Ontarians with Disabilities Act and other pertinent legislated regulations/ standards.
Maintains confidentiality with respect to resident and operational Residence matters, exercises courtesy, good judgment and concern for the safety and wellbeing of residents and visitors.
Experience & Qualifications:
Grade 12 or equivalent general education.
Proficient in Microsoft Office Programs including Word and Excel.
Working knowledge of those sections of Employment Standards Act and other pertinent legislation which apply to the operation of the office.
The ability to understand and perform duties effectively, communicate any pertinent issues regarding residents and their care and work accurately and quickly.
Self-directed and team-oriented, with proficient organizational and problem-solving skills. Excellent communication and interpersonal skills.
Must be committed to multi-disciplinary team work and demonstrate an ability to work through collaboration, joint decision making and integrated strategies.
Detail oriented, with accurate data entry skills.
Strong organizational skills, and ability to multi-task in a busy environment. Previous experience in accounting/bookkeeping/payroll field would be an asset.
Effective communications skills, both verbal and written, and strong customer service skills, with proven ability to deal with the public in a similar setting.
Must successfully complete a Police Records Check and disclose any convictions, charges, restraining orders, probation orders and/or warrants during the course of employment that affect in any way the clear Police Records Check.
Must provide a Tuberculosis Skin Test (TST) document or Medical Note from Physician stating free from infectious disease.
What We Can Offer You:
Collaboration: You are set up for success with training/mentoring in your new team
Engagement: You will work in partnership with our Supervisors/Managers to build strong tenant/resident/customer experience skills.
Programs: Unique rewards and recognition program throughout the company.
Connections: Experience our company events and team engagement programs.
Celebrations: Milestones are important to us as part of our team with special events.
Unique for you: Employee Assistance Program to support your confidentially in all that matters to you.
Other perks include: discounted uniforms/other work wear items/discounted clothing for special events and discounted product offerings throughout our network.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.