Bilingual Customer Service Representative - French/English

Sitel - St. Catharines, ON (15 months ago)

Apply Now

Increased starting wage (see below)!

Be part of a team dedicated to helping Small Businesses succeed in running their business!

We are looking for Bilingual French candidates to join our team!

The next training class starts in early September.

About Us
Are you looking for a company that can provide steady hours, excellent benefits, career growth, a comprehensive paid training program and a strong sense of community involvement? If you said yes, then Sitel is the right company for you!

Sitel has been a leading employer in the St. Catharines community for over 17 years, and we take pride in our ability to promote from within by training and developing our employees!

Job Summary
Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market. What would your community be like without them? Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!

We’re seeking to hire people with a passion for helping small businesses succeed by problem-solving and using tools to troubleshoot complex technical issues. Our customers are small businesses that use QuickBooks to run their business. Our associates help its customers learn how to use QuickBooks to its fullest potential and troubleshoot technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books. You may not have all the answers, but we’re looking for associates who are comfortable and confident in navigating through several systems simultaneously to research the answer for the customer.

Our ideal candidate is awesome at the following:
⦁ Strong ability to troubleshoot basic and routine customer issues that are technical in nature
⦁ A passion to help those in need; Customer Service Excellence
⦁ Strong desire to help and take ownership of seeing things through
⦁ Curious, with a desire to always learn more, including strong problem-solving skills
⦁ Ability to work as a team member, as well as independently with minimal supervision
⦁ Effectively communicates, both written and verbally
⦁ Ability to multi-task and adapt to changes quickly
⦁ Strong accounting or payroll understanding or background is a definite asset
⦁ Dependable and flexible to rotate shifts, as needed
⦁ High school diploma or GED is required and you must be at least 18 years of age
⦁ Ability to speak, read and write in both English and French fluently

Essential Functions/Core Responsibilities
⦁ Troubleshoot issues that are technical in nature; including hardware, software, and networking
⦁ Solve complex problems that may be unstructured and require the use of conceptual thinking skills
⦁ Assist customers with QuickBooks; research and provide resolution to questions and problems
⦁ Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
⦁ Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
⦁ Prepare complete and accurate work including appropriately notating accounts as required
⦁ Participate in activities designed to improve customer experience and business performance

What we offer:
⦁ Competitive starting wage (up to $18.50 per hour)
⦁ Hours of Operation – Monday to Friday 9 am to 8 pm, Saturdays 9 am to 6 pm
⦁ Paid professional training (starting day 1 of training)
⦁ Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
⦁ Comprehensive benefits package - including medical, dental, and vision
⦁ RRSP Contribution
⦁ SitelFit Program – Earn points for every step you take! Compete against other Sitel locations all over the world!
⦁ Fun team environment
⦁ Local employee discounts
⦁ Strong community involvement
⦁ No Sales

So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this call center position and we look forward to speaking with you soon to discuss your qualifications.

Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.

We’re located at 333 Ontario St, St. Catharines, ON L2R 5L3, Canada. Visit for more information.

Please note: A criminal background check will be conducted as part of the hiring process.

Job Type: Full-time

Salary: $17.00 to $18.50 /hour


  • French (Required)