Sales Operations Manager

ABB - Quebec City, QC (30+ days ago)

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Basic Info
Bromont, QC, Quebec, Canada
Job type
Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Electrification business (EL) is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

As the Sales Operations Manager, you are responsible for all areas of our distribution channels through inbound and outbound inventory. You will oversee our Canadian warehouse to ensure we are operating at maximum efficiency. You will be responsible for key metrics and KPI coming out of our distribution department and to ensure we maintain the standards that have been set.

You’ll implement our global distribution strategies which align with our corporate objectives and Canadian needs. You will always find ways to drive continuous improvement, design cost effective systems and ensure ABB continues to be recognized as market leaders in the distribution channel.

The Sales Operations Manager will own the complete Order to Delivery (OTR) process and be accountable for end of line metrics, e.g. customer on time delivery, lead time, etc.

Your responsibilities
Strategy: Responsible for the implementation of Global and Lead Business Sales operations strategy. Make optimization plans to increase operational excellence and customer satisfaction alongside the Orders To Remittance process
Performance target: Focuses on achievement of the assigned targets of forecasting accuracy, inventory turn of finished goods, customer request on-time delivery, lead-time for stock and non-stock items, aging stock, and wrong delivery/transportation damages
Inventory Management: Implement processes and best practices for Finished Goods inventory management. Ensures the finished goods inventory local governance process is properly integrated with the supplying process. Propose and Implement process optimization to reduce lead time and inventory. Ensure the visibility and exchange of overstock with other sales operations units within the Hub
Planning and Fulfillment: Along with our continuous improvement experts and the sales & marketing groups, implement processes and best practices for sales and operations planning (SOP) and purchasing. Establishes, support and maintains planning and fulfilment processes. Ensures the accuracy of forecasting process to ABB supply units and external suppliers
Transport and logistic: Implement processes and best practices for logistic operations to effectively control the inbound, storage, picking, value added and outbound shipping of products to customers. Ensure special documentation required by customers and customs is properly and efficiently managed. Continuously monitor of 3PL logistic contractors’ performances versus the contractual requirements and cost efficiency targets. Lead the definition of new 3PL logistic contracts and/or modification/renewal of the existing one
Customs: Lead the customs team to ensure full compliance with all relevant governmental standards
HSE: Ensures that Group and local health, safety and environmental guidelines and directives are understood and implemented in all RDCs and local sales distribution warehouses
Fit-gap solutions/assessment: Lead detailed gap analysis across the sales operations processes and suggest solution to reach the expected service level at optimized inventory levels and costs by utilizing lean six-sigma assessment methods and tools
Standards and governance: Implement and ensure compliance with global and local standards, rules, tools, policies and processes related to operations execution and share functional best practices and lessons learned across the organization
People leadership and development: Ensure that the area of responsibility is properly organized, staffed and directed. Builds an effective, capable and high performing organization
Your background
Demonstrates strong leadership and communication skills
Proven organizational skills and analytical evaluator
Ability to handle multiple projects simultaneously while maintaining high attention to detail
Prior experience in the distribution center, transportation or customs field
Fluent in English (spoken and written)
Fluent in French (spoken and written)
Demonstrated change agent
International or cross border distribution experience is preferred
Bachelor’s degree (preferably industrial, electrical or mechanical engineering) or equivalent relevant experience
Yellow belt lean 6 Sigma preferred
8 + years of experience in a similar environment
More about us

Named to Forbes 2020 list of top 15 employers in Canada, ABB values the dedication, commitment and expertise of our employees. ABB is an Employment Equity Employer and believes in an inclusive and diverse workforce. Committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to applicant with disabilities and encourage applicants to self-identify in the application process.

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