Agent — Donor Services (Nurse)

Héma-Québec - Gatineau, QC (4 months ago)

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ROLE AND RESPONSIBILITIES
Reporting to the Supervisor–Plasma Donor Lounge, you are responsible for activities related to the running and operations of the centre.

More specifically, you:
Greet and register donors;
Conduct the physical exam and selection interview;
Collect donations;
Provide good customer service throughout the client experience;
Package products;
Collaborate in donor recruitment and retention, as well as achieving collection goals;
Take part in continuous improvement projects.

REQUIREMENTS
College diploma in nursing care ;
Member in good standing of the Ordre des infirmières et infirmiers du Québec (OIIQ) ;
Significant customer service experience.

REQUIRED SKILLS
Strong interpersonal skills and team player;
Excellent approach to customer service;
Excellent sense of responsibility.

Additional information

  • Permanent full-time position
  • Flexible work schedule based on the operating hours of the centre;
  • Tentative schedule: 6:45 a.m. to 10 p.m. weekdays and 7:30 a.m. to 4 p.m. Saturdays (one Saturday out of two);
  • Four weeks annual vacation, including the Christmas holiday period and summer construction holiday;
  • Uniform provided.
Employment category

Technical and Technical Support

Posting number

1032BR

City

Gatineau