Student Advisor (International)

University of Alberta - Edmonton, AB (5 months ago)

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This competition is restricted to current UofA employees; internal candidates will be applying.

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Do you have a passion for international education? Are you looking to make a difference in the lives of international students? The Faculty of Arts - Undergraduate Student Services is looking for an amazing Student Advisor (International) to join its team!

Reporting jointly to the Team Lead, Advising Services and International Officer, the Student Advisor (International) (SAI) is member of both the Student Advising and International portfolios of the USS office. This position is primarily responsible advising, evaluating applications for admission, and evaluating transfer credit for all students, with a particular expertise and leadership role in the coordination, monitoring and ongoing support for international students within the Faculty of Arts who require personal attention and assistance to navigate the programs, regulations, and policies of the Faculty and the University as a whole. The SA(I) is also responsible for taking a lead role in the administrative functions related to faculty-related study abroad activities, including the application and enrolment management for the Faculty’s program in Cortona, Italy.


Responsible for doing general student advising (including domestic students), but takes a lead role in specialized international student advising and coaching that approaches the unique and significant needs/demands of this specific student population
Proactive, direct and consistent advising contact for students in the Faculty of Arts, creating a culturally inclusive and accessible atmosphere, mentorship and culturally-relevant coaching for success and functioning as part of the university network of services for international students (contact with students will come in the form of in-person contact, email, phone, and specially organized information sessions)
Advises and coaches students regarding larger life issues such as personal crises, referring them to the appropriate professional counselors, agencies and advisors; advisors must recognize when and how to make referrals to appropriate third parties (e.g. Counselling Services) and, in tandem, recognize students at risk to feed into appropriate reporting and support
Evaluation of applications for admission and transfer credits for the Faculty of Arts, with a leads role in admissions international applicants, including the admission/refusal decision process on individual applications
Research/evaluation of postsecondary transfer applicant documents (in consultation with relevant Departments, where necessary) to determine eligible transfer credit and supporting/training the advising team on these functions
Supports all Faculty of Arts managed study abroad and exchange programs; this will include: the processing, evaluation and admission of students to programs (for example, School in Cortona), performing the daily support work for the programs, including correspondence, course timetabling/registration, program evaluation, grade reporting, fee collection, and supporting various promotional activities
Leading the advising team on other international student programs (e.g. Exchange and summer programs) run through U of A International
Provides support on all Faculty of Arts managed international recruitment initiatives and university partnerships; including: supporting the ongoing administration of international articulation and transfer agreements, organizing of admission documents from partner universities and responding to prospective student/applicant inquiries
Provides detailed program reviews that verifies the accuracy of student’s registration throughout their program
Reviews and approves convocation applications, determines graduation eligibility, and informs students of outcomes, and certifies degree completion
Advises Departmental Advisors, Registrar’s Office staff, and High School and Post-Secondary Counsellors on admission and program requirements for all Faculty of Arts degree programs
Liaises with the Registrar’s Office Bridging Program Advisor on matters related to ongoing administration with the Bridging Program including: monitoring of registration, engaging students during the English language learning phase of this program and promoting course registration once ESL is completed
Performs other duties as required such as: writing letters to support immigration-related needs, orientation and international-specific events; compiling data for statistical purposes, etc.

The ideal candidate will have a related undergraduate degree; equivalent combinations of education and experience will be considered
Minimum of two years working within a student service and/or client-based environment, including experience with one or more of the following: student advising/counseling, admissions and records, recruitment, or career advising
Experience with assessment of international academic documentation and transfer credit, familiarity with policies and procedures related to University of Alberta admission and records, as well as a sound working knowledge of the University’s student administration system (Campus Solutions) and Microsoft Office, is required
Experience working in international settings or specifically cross-cultural environments required, with a demonstrated ability to communicate and work effectively accross language and cultural barriers
Exceptional interpersonal skills and a demonstrated commitment to superior levels of service-based communication
Cross-cultural sensitivity; ability to establish and maintain a positive and ongoing rapport with applicants and students from a variety of cultures and countries and to deal effectively with distressed or difficult applicants, students or their proxies
Excellent administrative and organizational abilities, with attention to detail and accuracy, and ability to work under pressure with a demanding workload
Established problem solving and critical thinking skills, and the ability to anticipate problems or difficulties combined with suggestions of the appropriate measures or solutions
Demonstrated ability to exercise superior, independent judgment on a daily basis, yet also be able to work within a team to further the goals of the Faculty of Arts and the larger University of Alberta
Demonstrated resourcefulness in seeking assistance and establishing strong and effective working relationships with various units within the University and related external institutions and/or agencies
Capacity for communicating in additional languages considered an asset
Interested candidates are asked to submit a resume and cover letter.