Reporting to the Operations Manager, the Bioheat Technician role is critical in establishing Gitxsan Energy Inc. as a leader in supply of world class, bioheat solutions for the region. The role involves identification, delivery, installation and support of woody biomass heating systems. Integral to the role is customer relations and responding to requests for service. The ideal candidate is familiar with the Gitxsan region and other communities in northwestern BC, friendly, helpful, energetic and strongly mechanically inclined.
The Bioheat Technician will work closely with the Operations Manager to ensure all installations are well serviced and customers needs are met promptly and professionally.
The successful candidate must be in good physical condition to lift heavy objects and maneuver in tight spaces in order to install boiler units. Gitxsan Energy Inc. will rely heavily on repeat sales and referrals, so our employees’ treatment of customers must leave a positive, lasting impact. Great customer service is a key component of this position, and a willingness to go above and beyond to help the customer will be important to success in this role.
An individual with a background in electrical, mechanical, plumbing or working with piping is ideal. We expect to train our Bioheat Technician in this specific skill set, but any experience in this area is a definite asset.
Job Responsibilities Include:
All aspects of customer service including: parts ordering, installations, commissioning, general maintenance of boilers, customer relations and troubleshooting
Ensuring accuracy of orders and prioritizing daily workloads
Contributing positively to the organization and team environment
Organizational skills necessary to handle basic paperwork, reporting and inventory
2-3 years of experience working in public/customer service
Computer skills – able to input service and customer information, submit reports
Strong communication skills and a friendly, positive demeanour
Mechanical or plumbing certification an asset
MUST have good driving abstract
High school diploma/GED
Must be able to safely lift 60 LBS and use a hand truck
Must pass background check
This is a full-time position
Eligible for full employee benefits package after successful completion of probationary period
Renumeration based on experience