Practice Manager - Toothworks College Park

dentalcorp - Toronto, ON (30+ days ago)

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About us:
Toothworks College Park Dental practice is conveniently located in the bustling concourse level near College Park subway station and is easily accessible from College Subway Station, Ryerson University, and the Toronto PATH.

Our practice is fully equipped to provide a wide range of services to meet the needs of our patients, including general dentistry, periodontics, preventative hygiene, Invisalign®, children’s services, cosmetic treatments, and much more.

We pride ourselves on providing quality dental care and 4.5 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and, innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

https://www.toothworks.com/site/college-park-dental-clinic-toronto

Schedule: Full Time

The opportunity

We are currently looking for a Practice Manager to join our team. The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people and enhancing the patience experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.

Key Responsibilities:
Operational Planning & Execution

Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
Works to improve daily operations of the practice; develop strategies to increase organic patient growth
Partner with marketing, procurement and team
Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team

P&L Management

Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
Manage all aspects of dental practice finances by reviewing and improving practice reports
Optimize financial performance through delivery of top line revenue, cost centre management and EBITDA targets
Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins

Patient Experience

Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
Align treatment planning with needs of patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when decisioning services
Resolve patient concerns, investigate patient complaints, and resolve conflict
Communicate with insurance companies and maintain an understanding of insurance standards

Compliance & Patient Safety

Partner with Compliance, DC Institute and Human Resources to ensure clinic is fully compliant and meets the provincial health regulation standards
Lead by example. Manage and oversee all compliance programs within the practice
Ensure all health standards are met or exceeded and makes patient safety a top priority
Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation

Leadership

Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
Drive value to practice by optimizing support centre services and colleague connections

Management and Administration

Ensure optimal utilization of dentalcorp’s Support Centre services
Ensure effective team and patient scheduling
Accountable for all patient financial arrangements/payment plan
Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process

Key Requirements

University or College Diploma in retail, business or office administration
3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
Proficiency in the use of dental software systems and Microsoft Office Suite
Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
Proven leadership results with leading, coaching and developing teams
Exceptional customer service skills with a talent for building loyalty
Strong commitment to maintain health regulation and operational standards
Experience managing business operations including staff scheduling, finances, inventory and people management
Willingness to work varied hours to align with business needs

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.