***No agencies please.
Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?
Canada Protection Plan is a Canadian owned and operated corporation that designs, markets and sells life insurance and related products with simplified underwriting processes that require no medical exams on many of our plans
Would you like to make a difference with the customers we serve?
We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
Our strength is a family culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):
We are looking to hire an experienced Senior Manager, Call Center (in/outbound environment) to support our Licensed Insurance Advisor call center. The ideal candidate should have experience managing a sales call center environment, strong mentorship and leadership abilities, extraordinary data analysis, report generating, excellent communication and critical thinking skills. This is a full-time permanent position. The role is based in our Toronto office and will require occasional travel to our Montreal office.
Reporting to the Senior Vice President, Operations and Business Solutions, the Senior Manager, Call Center will mentor, coach and lead a team of Licensed Insurance Advisors (based in Toronto and Montreal) in maximizing the conversion of television and digital leads to sales while providing needs analysis and superb customer service.
Our sales call center operation is continually in growth mode. As we balance our television advertising with investments in digital media, the sales call centre will be well positioned to respond to online as well as telephone inquiries to convert leads into sales. Take advantage of this opportunity to further your career and to achieve your financial goals.
Duties will include:
At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.
If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication supports upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.
Job Types: Full-time, Permanent