Guest Service Agent

Falls Avenue Resort - Niagara Falls, ON (4 months ago)

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Position: Guest Service Agent

Location: Falls Avenue Resort

Department: Front Desk/Guest Services

Why work for Canadian Niagara Hotels as a Guest Service Supervisor?

As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world. We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest.


Guest Service Supervisor Responsibilities:
Enthusiastically greet and welcome guests at each instance
Verify and confirming guest reservation, address, and credit card information, and expected service needs and expectations
Process payment for all guests’ accounts both at the time of registration and at checkout
Maintain a house bank and making a personal deposit and accurate report of receipts daily
Cash cheques and exchange currency for guests in accordance with hotel policy
Issue keys to and control safety deposit boxes
Post miscellaneous guest charges to individual guest folios as requested
Assist in resolving guest concerns in an urgent and courteous manner
Other duties as assigned

What you’ll need as a Guest Service Supervisor:
Experience: 1+ years’ of Guest Service/Customer Service experience in the Hotel Industry preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:
Excellent interpersonal and communication skills when dealing with guests both internally and externally
Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
Employ persuasion and influence to initiate and/or resolve matters
Demonstrate professional telephone manners
Outstanding attention to detail
Excellent organizational and time management skills and the ability to work under pressure
Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
Ability to quickly respond to changing work volume with high-energy level and speed
Galaxy (Sheraton on the Falls; Skyline Inn) or Opera (Crowne Plaza) knowledge preferred.

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