Strategic Project Manager - Emergency Services

Total Systems Solutions Consulting Inc. - Victoria, BC (30+ days ago)

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Total Systems Solutions Consulting Inc. represents an association of independent IMIT consultants based in British Columbia. We are seeking a partner consultant for the Ministry of Public Safety and Solicitor General in Victoria BC.

Ministry Responsibility

Emergency Management BC (EMBC) is the Province’s lead coordinating agency for all emergency management and business continuity activities. EMBC provides executive coordination, strategic planning, and multi-agency facilitation in an increasingly complex emergency management environment. EMBC strives to develop effective relationships through working with local authorities, First Nations, provincial ministries and auxiliary agencies, federal departments, industry, non-government organizations and volunteers to support all phases of emergency management: mitigation, preparedness, response and recovery. EMBC also engages national and international partners to enhance collective emergency preparedness.

The Emergency Support Services (ESS) program is a temporary public support that typically provides up to 72 hours of essentials such as emergency shelter, food clothing, transportation, and other emergency incidentals, deemed necessary to support individuals who are forced to evacuate their home due to an emergency event. It is intended for those who do not have insurance coverage or the support of friends and family.

Background

EMBC is working to modernize the ESS program through a project that includes improvements to the entire provincial program, including the branding, legislation, policies, processes and training, as well as develop and implement a digitized system for delivering ESS. This project will streamline processes so evacuated individuals can access services more easily and efficiently, while enhancing reporting and financial accountabilities.

The six goals guiding the project are to:

  • Decrease time required to register evacuees;
  • Decrease time required to process financials at all levels;
  • Empower evacuees to make decisions to support themselves;
  • Increase financial accountability;
  • Provide evacuees with self-services options; and,
  • Develop systems to collect and analyze data to facilitate informed decision making.

ESS is currently delivered by local ESS teams, largely comprised of volunteers using paper-based applications to register evacuees and a manual case management process. ESS teams prescribe referral services based on needs identified during the registration process using a paper form. Evacuees then provide referral forms to vendors to receive goods or services. Once goods or services are provided, the vendors match the completed referral form with receipts and submit original documents to EMBC for processing and reimbursement.

Both the registration and referral process require substantial administration and paperwork to facilitate, the services are not timely, for all stakeholders involved.

EMBC is currently piloting a digital registration system. The first phase of the ESS Online Registration system started in April 2019 in the following communities:

  • Kamloops;
  • The Regional District of Central Okanagan;
  • Tk’emlups te Secwepemc; and,
  • Prince George.

This pilot includes evacuee registration with a self-serve registration option. The goal of the pilot is to reduce wait times for evacuees and reduce processing time for volunteers. To ensure continuity of service, current ESS systems and forms will be maintained as a backup should the new system encounter difficulties.

The next phase of the system includes self-serve authentication through a BC Services Card and direct funding to evacuees by various payment modalities. Following the Agile Methodology, increased functionality will be incorporated into the system for piloting as it becomes available.

The modernization engagements strategy will include details on provincial implementation and roll-out of the digital system, inclusive of training and supports provided by the Province. It will also capture other elements such as the program rebranding, in which the program name was changed from “Emergency Social Services” to “Emergency Support Services” on April 1, 2019; and now work is underway to align community feedback on possible designs of a new logo with Government Communications and Public Engagement (GCPE).

Responsibilities

The Contractor responsibilities will include:

  • Project Management:
  • Manage project day-to-day activities, focusing on scope, schedule, budget and quality metrics;
  • Project administration and coordination, ensuring ESS program and project requirements are aligned;
  • Lead teams in the planning and delivery of the Project;
  • Stakeholder Management:
  • Coordinate and attend executive and project steering committee meetings and provide content as requested;
  • Identify key stakeholders and manage stakeholder relations;
  • Provide routine updates to stakeholders;
  • Communication Planning
  • Develop internal and external communication plans;
  • Support EMBC with meeting requirements and requests, related to the Project, of GCPE; and,
  • Develop surveys, assessment tools, and messaging to support the Proje

Desired Relevant Experience

The Strategic Project Manager should have a high degree of proficiency in project management and should have a documented work history demonstrating success at ever increasing levels of responsibility, project complexity in the areas of managerial expertise related to: program/project management; team leadership positions; and, familiarity with the management of provincial government contracts.

The Strategic Project Manager should have a minimum of five (5) years in the past eight (8) years of progressive experience in managing projects related to high-profile political and public programs, across various sectors within provincial government and working closely with the Province’s employees and systems. Preference may/will be given to individuals that demonstrate a minimum of five (5) years’ related experience in agile project management. Preference may also be given to those who reside and work in Victoria, BC.

Term

The term of the Contract is expected to be from November 1, 2019 to March 31, 2021, with the possibility of one (1) one (1) year option to extend.

Job Type: Contract

Experience:

  • agile project management: 5 years (Required)
  • managing high-profile political and public programs: 5 years (Required)
  • emergency management, disaster recovery, business continuity: 2 years (Required)
  • leadership positions with provincial gov contracts: 2 years (Required)

Location:

  • Victoria, BC (Preferred)

Licence:

  • PMP or Prince2 equivalent (Preferred)