Facility Engagement Liaison - Lower Mainland (15 month contract)

Doctors of BC - Vancouver, BC (30+ days ago)

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THE TEAM: Physician and External Affairs – Facility Engagement

The Facility Engagement Initiative is being implemented under the oversight of the Specialist Services Committee (SSC). The SSC was formed in 2006 under the Physician Master Agreement to help the Doctors of BC, BC government and health authorities collaborate on the delivery of specialist services and support improvement of the specialist care system in BC. It is a joint committee between the Doctors of BC and the Ministry of Health, with regular representation from health authorities.

Facility Engagement is a provincial initiative of the Specialist Services Committee that aims to strengthen relationships and engagement between health authorities and facility-based physicians, to improve the shared work environment and the delivery of patient care.

“We know good doctor-patient relationships correlate with better patient outcomes. We feel good relationships between doctors and the health authority will lead to better patient care.” Dr. Nora Tseng. Learn more about what facility engagement looks like in action here: http://www.facilityengagement.ca/stories

THE JOB: Facility Engagement Liaison, Vancouver

Reporting to the Manager, Facility Engagement, the Facility Engagement Liaison (FEL), REGION is an important part of a collaborative team responsible for the implementation of the Memorandum of Understanding: Regional and Local Engagement. The FEL team are regionally based roles that together support the implementation of the Facility Engagement Initiative, supporting Physicians and Health Authorities across BC to meet the aims of the memorandum.

The FEL, REGION supports Health Authority leaders and Medical Staff Associations through in-person meetings, conference calls and emails, as the central liaison to the work of multiple stakeholders within the Facility Engagement initiative. A day in the life of a FEL can be everything from attending provincial conference calls, providing strategic guidance and advice to local and regional groups, coordinating updates from project managers, supporting the creation of provincial documentation for steering committees, to site visits within Health Authority facilities to connect with key stakeholders such as physicians and hospital administration. It’s a busy role, with travel and varied work hours but lots of flexibility as the position is home-based.

The FEL role supports physicians and health authorities in their efforts to improve collaboration and engagement towards goals consistent with the Triple Aim: Improving the patient and provider experience of care, improving the health of populations and reducing the per capital cost of health care.

This is a home-based role with regular travel supporting 6-8 Medical Staff Associations and local health authority leaders within the Vancouver Coastal and Fraser Health Authority. This position can be based anywhere within the Lower Mainland.


Provides operational and strategic support and guidance to facility-based physicians and health authority partners in developing and optimizing effective engagement processes and lines of communication amongst physicians and with health authorities as well as assisting facilities in terms of governance capacity building, staffing, succession planning, financial administration, communications, reporting and conflict management.
Provides excellent written and verbal communication skills to be able to guide conversation at steering group and committee meetings and provides effective email and written documentation of progress on projects or initiatives. Comfortable navigating difficult conversations and able to adjust your approach with your audience.
Exercises sound judgement in all situations, providing valuable guidance and direction to bring stakeholders together to a collaborative outcome.
Creates and maintains collaborative relationships with key stakeholders such as Physicians, Health Authority representatives and Project Managers to effectively support the Facility Engagement initiatives in your region.
Able to effectively asses and analyze risk to determine the best solution or recommendation in a situation and able to demonstrate resourcefulness and independent thought.
Elevates the performance of the FEL team through offering open, collaborative support and sharing common problems or themes to support better processes for the work of the FEL team provincially.
Support the development and implementation of structures, processes and programs that support infrastructure of facility based engagement between physicians and health authorities.
Assists with the implementation and optimization of governance and operational structures and processes at their assigned facilities consistent with SSC policy.
Communicates with physicians, health authorities and the SSC on both progress and/or challenges associated with assigned facilities and identifies possible solutions and works with SSC regarding facility engagement related communications.
Implements and provides objective data and reports regarding assigned facilities to the Director, Facility Physician Engagement for reporting to the SSC on a regular basis.
Implements and supports evaluations, prioritization and measurement tools in an objective and non-partisan fashion including preparation of case studies and examples to support province wide implementation of the initiative.
Support both local and provincial initiatives for tracking, evaluating and reporting on the facility engagement.
Collaborate with other programs and joint clinical committees, and Doctors of BC staff where appropriate and support and contribute to the SSC's vision, strategies and goals, within their role of facility engagement.


Master’s or Bachelor’s degree in a Business or Health related program and 7+ years related experience in stakeholder engagement or equivalent combination of education and experience.
Demonstrated leadership and change management experience and a solid track record of delivering systems transformation in a multiple stakeholder environment.
Knowledge of the BC health care system including a good understanding of health regions, and Ministry of health’s policy directions.
Experience in negotiation, mediation, advocacy, change management, strategic thinking and alliance building.
Strong interpersonal and communication skills (listening, verbal, written) along with presentation skills, and ideally experience in creating and delivering learning content.
Skills in diplomacy, conflict resolution, presentations, communications, facilitation and relationship building.
Excellent computer skills (Word, Excel, PowerPoint, Outlook).
Valid drivers’ license and car, along with willingness to travel extensively within the Interior of BC and be flexible accommodating evening meetings, overnight stays and home based working.

Doctors of BC has just been named one of BC’s Top Employers for 2019 by the editors of the Canada’s Top 100 Employers Project.

We were also named Canada’s #10 Best Workplaces by Great Place to Work for 2019’s Top 50 Employers in Canada!! Learn More Here!

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.