Assistant Food & Beverage Operations Manager - 200041

HMSHost Canada - Calgary, AB (30+ days ago)

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Summary:
The Assistant F&B Operations Manager is an entry-level management position responsible for day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching and developing subordinate Shift Supervisors and other non-management associates and performing all other responsibilities as directed by their manager. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills. This is a non-exempt position and typically reports to the F&B Multi Operations Manager and/or designee, depending on local requirements.

Essential Functions:
  • Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures
  • Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
  • Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
  • Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Uses judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
  • Monitors progress towards unit goals and assigns associates to meet those objectives
  • Provides input and recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
  • Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
  • Utilizes associate‚Äôs strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
  • Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.
Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires up to 1 year of job-related experience in low volume and/or multi-unit Food and Beverage or Merchandise operations or other related experience as a supervisor, lead, or entry-level manager
  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
  • Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals