Core Application Services Analyst – Information Services

CWB Financial Group - Edmonton, AB (30+ days ago)

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CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, trust, and wealth management across Canada. Our approach to business is straightforward: we work hard and with integrity, we practice common-sense thinking, we’re accountable for our actions, and we care about our people. We’re incredibly proud of the work we do every day to help our clients grow their businesses, manage their money and realize their financial potential! Learn more at .

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention . We seek out and embrace new insights, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion . Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy!

We are seeking a Core Application Services Analyst to join our Core Application Services team within our Information Services Group. Using your knowledge of the operations of our enterprise applications, you will provide solutions for enhancements, triage issues, perform Incident and problem analysis as well as support work with vendors and internal support to resolve issues. This is an opportunity to use your honed skills to configure changes within the application to maximize system availability time and support user needs.

Do you have knowledge of Canadian Banking operations, rules and regulations as well as the use of Enterprise applications? If you are passionate about problem solving and looking for your next challenge, we want to hear from you!

Embrace the new – with CWB Financial Group.

How you’ll spend your time:
Strategy & Planning
Shares business application product knowledge within the CAS team.
Contributes to solution design and alternatives for enhancement and development requests aligned to business needs.

Acquisition & Deployment
Involvement and support to Release Team in the proper deployment of changes and enhancements to existing business applications.
Supports senior analyst with impact assessment of changes to business applications.
Involvement and support to the Help Desk (Service Desk) Team with changes and enhancements relating to application user roles and privileges.
Collect data requirements and prepare DM loads for bulk record updates to the banking application when new services are created, changes to services/products or corrections are required as per business requests.

Operational and Personnel Management
Finds opportunities for quality and process improvements that can be satisfied by the system.
Performs analysis of new business requirements to ensure that the system can support or requires vendor modifications
Using business requirements created by business analysts, performs systems fit/gap analysis, impact analysis and preparation of functional design documents.
Assists with design and analysis on business systems applications, systems interfaces, databases, reporting, or business intelligence systems.
Partner with Business Analyst and Development resources to ensure the business requirements are met by the proposed and delivered solution(s)
Understand and supports application configuration as required.
Configures minor changes to application configurations with CWB and provides complete release objects to the release management team along with support during deployment.
Supports and maintains standards and procedures to ensure that configuration management controls are in place.
Investigates defects to determine if parameter changes are required prior to raising the defect with the Vendor. Assists with the troubleshooting and resolution of issues and/or reconciliation of data.
Participates in the analysis and assists Sr Functional Analyst with coordination of Vendor provided system updates/patches/developments/documentation with the release management team and conduct impact analysis.
Supports trouble shooting and prioritize changes and corrections to the system.
Contribute to the design of test strategies, plans and test cases.
Identify training impacts and collaborate with Business Operations for updates to internal documentation.

Essential Education & Experience:
Related undergraduate degree or diploma is considered an asset.
Minimum 3 years business and/or functional analysis experience, preferably in the financial services industry working on technology platforms (databases, application configuration, JAVA, etc.).
Knowledge of Project and Software Development Life Cycle Methodologies.
Knowledge of core banking application and loan origination systems (T24, WAVE, SUN GL, etc.) is considered an asset.
Experience in engaging Vendor Support to research and resolve issues.
Experience in system fit/gap analysis, impact analysis and preparation of functional design documents.
Experience in finding opportunities for system improvements in existing designs or by adopting new functionalities in the software.
Application centric knowledge (review of the application catalogue within CWB which the team will support).
Methods related to the specific COTS vendor / consultant.

Essential Personal Competencies:
Excellent listening and interpersonal skills with solid customer service orientation.
Solid written and oral communication skills with the ability to communicate ideas in both technical and user-friendly language.
Analytical skills and problem solving capabilities with an ability to devise and execute creative, workable solutions.
Strong functional understanding of the systems supported and the development framework for customizations.
Ability to identify system impact for small and large scale initiatives.
Ability to effectively manage and resolve conflict.
Well organized and a self-starter, using thoughtful and strategic approaches that deliver results.
Demonstrated experience in fostering open and frequent communications within a team and with internal partners and vendors.
Ability to participate on multi-disciplinary work teams to achieve successful execution of complex implementation projects.

What you will get from us:
Base salary plus additional bonus compensation .
Career growth. We are passionate about investing in our employees’ development and supporting them in reaching their professional goals.
An award-winning benefits packages that includes 100% company-funded health coverage (dental, vision and prescriptions), health care spending account, a flexible wellness program and cwbalance day (extra day off with pay).
Company ownership: Every employee has the opportunity to be an owner with our employee share purchase plan (ESPP) and we will match a portion of your contributions to help you build your share ownership faster.
Matching employer contributions to your retirement savings.

#discoverCWB #L1-AR

Closing Date:
  • P osition closes at 12:01am on indicated close date

Inclusion & Diversity

CWB Financial Group is committed to being an equitable employer, providing an inclusive environment for a diverse workforce, including but not limited to, women, persons with visible and invisible disabilities, Indigenous persons, gender and sexual minorities, and ethnic visible minorities. We believe that inclusion has power. In fact, that’s one of our values. We know that diverse teams unleash new ideas and perspectives. We work to create an organization where people can be proud of who they are, and allies for those around them. We know that there is power in our differences and we are committed to providing equitable treatment to all employees, applicants and clients. And beyond that, we celebrate our people and those differences.

We're proud to have built a culture that thrives on idea-sharing and collaboration, and we're always finding ways to continue to create a warm, welcoming and inclusive work environment. We have a strong ethics program, a mandatory Respect in the Workplace eLearning program, comprehensive policies related to employment equity, and a strategy and an going strategy to ensure diversity and inclusion thrives at CWB.

Accommodation or Accessibility

Applicants requiring accommodation, please reach out .

Application Process:
Applications are only accepted via our online recruiting system.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position will be required to undergo security screening, including a credit and criminal records check.