Sales and Leasing Consultant

Downtown Tyee Chevrolet Buick GMC - Campbell River, BC (30+ days ago)

Apply Now

Job Summary

Job Description – Sales Consultant

Functions:

· Sales/Marketing

· Maintenance of Product and Industry Knowledge

· Administration

· Interdepartmental Relations

Competencies:

· Adaptability

· Analysis

· Continuous Improvement

· Customer Enthusiasm

· Judgement

· Organizing and Planning

· Teamwork

· Communication

Reports to:

· Sales Manager

Job Type / Category

Management/Business Skills Required:

  • Knowledge of sales procedures, processes, and follow-up
  • Ability to receive customers
  • Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm
  • Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)
  • Ability to network, follow up on prospects, and ask for referrals
  • Ability to counsel customers (regarding their likes, dislikes, needs)

*
Work Orientation Factors

  • Much customer contact
  • Long hours
  • Moderate stress
  • Much contact with people in all dealership departments

Position Summary

The Sales Consultant:

  • Is focused on the process of understanding and meeting customer needs.
  • Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of the manufacturer's products.
  • Should know much about competitors' products and prices.
  • Should demonstrate sensitivity toward customers and a strong interest in exceeding customers' expectations.
  • Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers' needs by interviewing and questioning.
  • Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
  • Must work with the Sales Manager in completing sale contracts that meet customers' needs.
  • Is capable of addressing customer hesitation and resistance.
  • Presents a positive image of the dealership, both in mode of dress and in helpful and friendly attitude.
  • In conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met, which affords the Sales Consultant a structured method of building a clientele and achieving success.
  • Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).

The Sales Consultant:

  • May be hired with no prior sales experience or might come to the dealership with a background in insurance, real estate, or retail sales.
  • Must have a positive attitude and bearing.
  • Comes to each prospective sale with the same smile and engaging nature.
  • Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale, and probes for possible alternative suggestions and ideas.
  • Works readily with numbers and can discuss the company's products with accuracy and assurance.
  • While capable of working with a Sales Manager, is an accomplished self-manager when it comes to using time productively.

What the Work is Like?

The work of the Sales Consultant:

  • Entails knowing the entire dealership thoroughly, department to department.
  • Involves continual learning about new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
  • Requires building strong interdepartmental relationships, particularly with the Business Department and Financial Services, and paying close attention to the requirements of those departments within the process of selling.
  • Involves risk and satisfaction, long hours, and much teamwork.

Job Type: Full-time

Licence:

  • Drivers (Required)