Software License and Compliance Specialist

Service New Brunswick - Fredericton, NB (30+ days ago)

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Service New Brunswick
Software License and Compliance Specialist
Open Competition
Pay Band 5
Flexible Work Location

Service New Brunswick is seeking individuals to join the Technology Services Division as a Software License and Compliance Specialist. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Technology is often a core component to government services provided to the citizens of New Brunswick. As such, we implement and support the technologies used to deliver to Health Care, Education, Justice, Environment, Economic Development, Social Services, Transportation, Agriculture as well as many other sectors. Members of our team have the opportunity drive innovation and excellence across government using technology.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB's goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10+ years. The Software License and Compliance Specialist will play a role in the efficient and effective delivery of technology and business solutions needed to meet GNB's evolving business requirements and improvement of processes. This position is part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform

Who are you?

You are client-centric and passionate about delivering exceptional service
You demonstrate initiative and are adaptable, organized and solution-oriented
You are self-motivated with strong teamwork skills
You are an effective communicator and collaborator

What will you be doing?

The Software License and Compliance Specialist will be responsible for coordinating access management and licensing programs of all ERP Software. The responsibilities include but are not limited to:

Software Compliance Management:
Manage enterprise-wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance
Review and understand exisiting software licenses to ensure GNB is in compliance; take corrective action if necessary
Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased, rectify variances between deployed and licensed software
Manage vendor compliance audits as required
Develop software policies, processes and guideline to ensure compliance
Work with all levels of SNB management to resolve compliancy issues
Avoid excessive or unwarranted software usage

Software License Management:
Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment
Ensure adequate number and usage of licenses by monitoring, analyzing and optimizing;
Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage
Ensure retention of all proof-of-license documentation
Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements
Evaluate and recommend options to reduce licensing costs
Assist with the completion of Business Requirements, Business Cases, Project Charters and Proposals on new initiatives relative to licensing as required
Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure GNB has sufficient licenses
Assist IT management in establishing license and associated maintenance agreements consistent with GNB's current and planned usage, as well as industry practice
Research, evaluate, recommend and implement methods, policies, processes, best practices, techniques, technologies and tools for software license management

Manage Vendor Relationships:
Create, build and maintain open partnerships and relations with major software publishers to ensure maximum value for all agreements
Subject Matter Expert in software licensing, compliance, software maintenance agreements and vendor licensing practices
Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools
Adopting and promoting SNB's corporate vision of Excellence in Service Delivery

Access Management:
Centralizing licensing data and tracking activities: Maintain all GNB employee license requirements and their associated renewal and expiry dates within one centralized system accessible across work groups, departments and locations
Ensuring licenses are always up to date and maintaining compliance through the automation of processes and notifications to employees and their supervisors for upcoming and overdue license renewals
Reporting the status of all licenses for employees or groups of employees as well as any related requirements that are upcoming and need to be completed
Ensure regulatory compliance and that all employees across all GNB possess the most up to date license requirements for their roles and avoid costly penalties and fines associated with unlicensed workers on the job

What can GNB offer you?

Meaningful work
Opportunities for career growth and advancement
Career diversity within a single large employer
Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension

ESSENTIAL QUALIFICATIONS: Bachelor's Degree in Computer Science, Business or a related field with 5-7 years of related experience. An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Certified Software Manager
Experience in software license management, especially in interpreting contract language and compliance.
Experience in contract management, especially in contract negotiations
Proficient with Microsoft System Center Configuration Manager (SCCM) for developing queries and monitor usage information for deployed software products
Proficient with or working knowledge of other proprietary reporting and discovery tools used for software license management and compliance.
Working knowledge of asset management databases technologies and service management tools, i.e Remedy, SQL, MS Access.
Working knowledge of process mapping, reporting tools and techniques.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

On occasion, some travel throughout the province may be required.
Some weekday evenings and/or weekend work hours may be required.
Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

Client Service Orientation - Focused effort on discovering and meeting cleint's needs.
Results Orientation - A genuine drive, focus and dedication for working towards obtaining results.
Change Leadership - Ability to energize and alert groups to the need for specific changes in the way things are done and lead them forward.
Organizational Awareness - Ability to understand and learn the power relationships in one's own organization or in other organizations (clients, partners, etc.).
Relationship / Network Building - Ability to build and maintain effective and constructive working relationships, partnerships or networks of contacts with people who are, or might someday be, instrumental in achieving work-related goals
Strategic Thinking - Ability to think in a broad sense about organizational issues, and identify key or underlying factors in complex organizational situations

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

Planning and Organizing Skills - Ability to organize, prioritize and, where applicable, delegate work activities to efficiently accomplish tasks and meet objectives.
Specialized Subject Matter Expertise and Knowledge - Knowledge and/or skill in particular field and the ability to apply that knowledge and/or skill in a variety of work situations.
Written Communication - Ability to express ideas, request actions, summarize events and formulate plans by means of clear and effective writing
Records and Information Management: - Applies appropriate procedures to record and maintain accurate, relevant and logical files and information.
Knowledge of Auditing - Ability to check, monitor and measure the systems, products, services and/or activities of a function on an ongoing basis, in order to identify and manage risks, assure that procedures and policies are being safely, effectively and efficiently followed, and recommend corrective actions and continuous quality improvements.
Knowledge of Policy Development Processes - Ability to develop a guiding principle, identify policy needs and concerns, perform comparative analysis of policies, developing policies or procedures, and validate and adjusting policies and procedures.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $56,524- $78,962 annually - Pay Band 5 - Management and Non-Union Pay Plan

We encourage applicants to apply on-line at, by email at, or by mail at the following address by August 21, 2020 indicating competition number 2019/20-SNB-1996. This competition may be used to fill future vacancies at the same level within the same work location.

Service New Brunswick
Human Resources
850 Lincoln Rd
PO Box 1998
Fredericton, NB E3B 4Z7
Telephone: (506) 457-3580

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!