Loss Prevention Co-Ordinator

SSP CANADA FOOD SERVICE INC. - Toronto, ON (30+ days ago)

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Summary of Position

The Loss Prevention Coordinator assists with the implementation and execution of the Loss Prevention programs for approximately 35 restaurants within multiple Toronto airport locations, based out of Pearson International Airport. In addition, this position will be expected to maintain acceptable levels of waste and loss, safety programs and compliance, perform investigations into loss, maintain unit system accuracy, as well as minimize cash shortages and risk management costs, through effective leadership of the assigned locations. Regular communication with assigned Manager, Airport Leadership, Human Resources, as well as its Support Center partners will be expected. This position reports directly to the Director of Operations and a dotted line to the Loss Prevention Manager.

Essential Functions

Ø Assist with and/or conduct Loss Prevention and Safety investigations, as directed by the Director of Operations or Loss Prevention Manager, and communicate findings to Manager and/or business partners, as dictated by the Loss Prevention standards.

Ø Proactively monitor controls to identify possible dishonest activities.

Ø Participate in and/or lead training and development regarding all loss prevention, operational, and safety related topics.

Ø Daily research of POS activity utilizing Appriss (Secure Exception Base Reporting System) and other financial data systems to identify suspicious activity and make recommendations based on analysis of reported data and findings.

Ø Research and present POS fraud case files to Loss Prevention Manager and other necessary partners for resolution through the Loss Prevention interview process.

Ø Create, run reports, and data mine on Appriss (Secure) to identify location(s) and operational opportunities that may require corrective actions, coaching or retraining.

Ø Identify loss control opportunities and recommend actions that reduce company exposure to losses via theft, fraud, and unsafe acts; ensure follow‐up in order to control costs and shortages related to the same.

Ø Ensure proper installation, operation and repair of CCTV equipment and related program.

Ø Develop and maintain a high level of expertise on all Loss Prevention systems and video surveillance software.

Ø Ensure accuracy and timeliness of all written reports, the implementation of corrective actions, as well as maintain thorough and accurate documentation, recordkeeping and the retention of evidence.

Ø Identify and timely communicate/report potential unethical, integrity, safety, and other critical incidents to Manager and other stakeholders.

Ø Liaise with Law Enforcement personnel, court systems, Airport Security and customers in an effective and professional manner and appears as a representative of the company in various legal proceedings, where applicable and as requested by the Manager.

Ø Build and maintain an effective business partnership with Management, Regional Operators, and Support Center personnel to achieve identified organizational goals and objectives.

Ø Provide investigative and interview support for the locations, to include supporting Field & Support Center Human Resources where appropriate.

Ø Perform cash operational auditing and other audits to ensure compliance of assigned locations in these areas.

Ø In conjunction with the Loss Prevention Manager, educate raise awareness and motivate team members to achieve Loss Prevention goals and objectives, as well as strive for the reduction of employee and guest safety incidents and liabilities for the locations.

Ø Remain current and up-to-date in the areas of Loss Prevention, technology, investigations and interview tactics, safety and safety training, food safety, OSHA and environmental programs.

Ø Regular attendance as required by SSP Canada attendance policy.

Ø Performs any other duties as assigned by Manager.

Required Education, Knowledge, Skills and Abilities

Ø Bachelor’s degree strongly preferred; or equivalent work experience.

Ø Minimum two (2) years of multi‐unit Loss Prevention experience preferred.

Ø Wicklander-Zulawski interviewing certification; including phone interviewing and interrogation training preferred.

Ø Proven ability to investigate incidents of internal dishonesty and fraud from the identification of the issue, through the development of the details, completion of the integrity interview, and with the final disposition of the case.

Ø Proven ability in analyzing, researching and reconciling POS, accounting, and inventory data, as well as experience with exception-based reporting and analysis.

Ø Working knowledge of the Microsoft Office Suite, specifically Outlook, Word, and Excel are required.

Ø Excellent communication (verbal and written), organization, time management, and follow‐up skills.

Ø Proven track record of facilitating the presentation of information to a diverse audience from airport employee, field partners to the executive leadership team.

Ø Ability to handle conflict, work under pressure/deal with high pressure scenarios, and resolve uncomfortable situations with clients, customers, peers and direct reports and do so while exercising sound judgement and good decision making.

Ø Proven ability to work both independently and with minimal supervision, as well as within a cross‐functional team environment; ability to multi‐task in a fast‐paced environment and effectively prioritize assigned job duties to meet deadlines and objectives.

Ø Must be a self‐starter, hands‐on, energetic, and capable of managing a high-volume requisition workload.

Ø Ability to read and formulate action plans, schedule and keep accurate and detailed records.

Ø Ability to observe existing conditions and derive strengths and/or weaknesses of current state.

Ø Dynamic and positive attitude to support our culture, Passion Principals, work environment and foster positive working relationships with all levels within the organization. Must be open to feedback and criticism and adjust performance/behavior accordingly.

Ø Possess high ethical and integrity standards.

Ø Experience working within a unionized environment is preferred.

Ø Experience in hospitality or food service industry is also preferred.


  • Extended health care
  • Vision care
  • Disability insurance
  • Dental care
  • Life insurance
  • Company pension
  • Bonus scheme
  • Flexible working hours
  • Discounted/free food
  • On-site parking
  • Employee assistance programs
  • Vacation & paid time off

Job Types: Full-time, Permanent

Salary: $40,000.00 to $50,000.00 /year


  • Loss Prevention: 2 years (Required)


  • Bachelor's Degree (Preferred)


  • Bill 159 (Preferred)