Manager – Advanced Analytics

TELUS Communications - Toronto, ON (30+ days ago)

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Join our team

TELUS is looking for a passionate and talented leader to join a highly skilled strategy and analytics team. In this role, you will support a team of analysts and data scientists responsible for developing and supporting advanced analytics solutions. You will collaborate with various stakeholders from budgeting, operations, HR, training, marketing, and project teams to drive process efficiencies and develop actionable insights for the consumer business.

Here's the impact you'll make and what we'll accomplish together

Our team works in a fun, innovative and challenging environment that directly influences the strategic direction and performance of the Customer Experience business. We are responsible for Strategic Planning, Predictive modelling, Operational Planning, Resource Management, Performance Analytics and Vendor Strategy & Governance. You will work closely with the Customer Experience Enablement and Customer Experience Strategy & Development teams to deliver on our strategic objectives; our key stakeholders and partners include Operations, Marketing, Finance, and Technology Transformation to name a few. This will be an opportunity for you to excel and show your stuff - work on high value and high visibility .

Here's how

Lead the development and implementation of advanced analytics and big data solutions including predictive modelling, customer impact assessments, etc.
Support and evolve the advanced analytics and data roadmap by leveraging industry research, best practices and emerging tools / technology
Execute, oversee, and evolve models and algorithm selection to deliver solutions that are relevant and facilitate decision making
Build and maintain a strong engagement with key stakeholders to understand business needs and priorities
Identify opportunities for process / model optimization and refine to improve effectiveness / accuracy and enhance ROI
Develop and distribute performance reporting on KPIs and success metrics


You're the missing piece of the puzzle

Strong Business Acumen and storytelling skills
Outstanding people leadership skills with a keen focus on developing and fostering an innovative and engaged culture
Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
Resourcefulness to identify opportunities and drive change with a sense of urgency
Ability to understand and integrate all internal and external drivers (i.e.: Finance, Economics, Operations, etc.) that impact problem solving and decision making
Ability to maintain a positive attitude despite high-pressure situations and manage multiple priorities within tight deadlines
The ability to deal with ambiguity, complex issues and concepts while problem solving, making sound decisions and multi-tasking
Demonstrated accountability for achieving established performance objectives; ability to drive excellence in self-performance; bias for action
Experience developing and deploying advanced analytics solutions in a call center or telecommunications environment
Experience with the CRISP-DM methodology, machine learning (ensemble methods, neural networks), data wrangling / engineering, statistical modelling, DoE, optimization
Familiar with big data environments both on premises and cloud based
Graduate degree in computer science, statistics, applied mathematics, machine learning, data science or related field with 2-3 years experiences or an undergrad with 8+ year’s experience