Manager of Transportation

Halton District School Board - Burlington, ON (24 days ago)

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January 23, 2020

Position: Manager of Transportation

Salary: $100,075 - $119,341 – Band 10

Location: Halton Student Transportation Services

Work Schedule: 35 hours/week, 12 months/year

Start Date: As soon as possible

Position Summary:
Halton Student Transportation Services (HSTS) is a not for profit Corporation, owned by the Halton District School Board (HDSB) and the Halton Catholic District School Board (HCDSB). HSTS is a Transportation Consortium which provides student transportation services to students of the HDSB and HCDSB.

Key Responsibilities:
Customer Service

Develop and maintain professional relationships with internal and external clients/customers; Ministry of Education, Ministry of Transportation, Children’s Aid Society, municipalities and Region of Halton traffic and road departments, Halton Regional Police, Women’s Shelters, School Bus/Tax providers, School Board staff and Trustees.

Serve as the first point of escalation in all operational matters requiring expertise and discretion to ensure prompt resolution, minimizing escalation to General Manager, HSTS Board of Directors, Superintendents, Director of Education and Trustees.

Resolve conflict situations and de-escalate aggressive inquiries received from stakeholders in a prompt and professional manner.

Facilitate communication between parents/guardians and transportation providers to ensure amicable resolution to challenging situations which may be sensitive and highly confidential.

Responsible for oversight of school bus/taxi collision, including significant incident communication, reporting and follow up with parents/guardians, board staff (Trustee, Director of Education, Senior Staff) as required.

Monitor customer service satisfaction levels through regular analysis of on time performance data, incoming inquiries and feedback surveys.

Supervisory & Leadership

Provide leadership, fostering equity and inclusiveness in the development and implementation of programs and services.

Lead, coach, support and monitor direct reports.

Monitor staff workload ensuring equitable balance via available tools, e.g. BusPlanner, Solarwinds Help Desk, IssueTracker.

Establish clearly defined performance objectives, expectations and project timelines.

Conduct regular performance evaluations, setting SMART goals, identify areas for future development.

Provide input into the development of staff PD sessions.

Assist in the preparation of the Ministry of Education’s annual transportation report.

Monitor weather, road and traffic conditions on a daily basis and throughout the business day, evenings, early mornings and weekends to assess potential impact on student transportation services and to provide advanced notice to Directors of Education in the event of possible inclement weather.

Act on behalf of the General Manager on matters delegated in his/her absence, which may include making the final decision to cancel transportation in the event of inclement weather.

Attend School Board meetings (HDSB & HCDSB), develop and present reports as required.

Attend HSTS Annual General Meeting acting in a supporting role to the General Manager on operational matters.

Attend Board of Director meetings as required acting as a resource for the General Manager on operational matters.

Serve as a member of the HSTS Operations Committee.

Participate in staff recruitment and interview process.

Active member of the OASBO Transportation Committee attending meetings and representing HSTS.


Manage, organize and oversee the annual design of safe, innovative and cost efficient transportation solutions ensuring student safety and excellent customer service following regulatory and legislative compliance while maintaining adherence to the boards’ transportation policies and procedures.

Oversee the management and analysis of student data associated with student transportation for the Halton Catholic District School Board and the Halton District School Board (approximately 103,000 student records).

Responsible for the implementation, review and revision of operational procedures relating to home to school transportation and assist in the development of new operating procedures.

Responsible for the annual review of transportation policy exemptions and preparation and presentation of the final report to the HSTS Board of Directors.

Manage route efficiency studies and assist with financial impact assessments in order to make recommendations to the General Manager/HSTS Board of Directors and/or school board staff.

Operator Performance Management

Manage performance audits on all contracted service school bus and taxi providers confirming contractual obligations and expectations are met (15 contracts, 450 school bus routes).

Monitor customer service satisfaction levels through regular analysis of on time performance data, incoming inquiries and feedback surveys.

Oversight of operator compliance and adherence to daily route schedules and address identified deficiencies.

Monitor, review and follow up on all collision and incident investigation reports, review preventability and ensure contractual obligations followed, e.g. road test completion.

Oversee GPS as it relates to service delivery compliance.

Compile monthly operational KPI reports performing trend and service analysis and make recommendations for operational improvements.

Assist in the preparation of Request for Proposals (RFP) and contracts for home to school transportation services.

Assist in the preparation of contracts for home to school taxi service.

Minimum Requirements required:
University Degree in Business

Minimum eight (8) years’ experience in the student transportation planning and administration field within a School Board, of which a minimum of five (5) years are in a supervisory capacity and a minimum three (3) years GIS experience in a transportation planning environment along with a minimum of five (5) years supervising a team working with Ministry of Education approved student transportation software.

Certificate in Pupil Transportation Management

Certification in GIS

Expert level knowledge of student transportation software applications.

Sound knowledge, experience with and understanding of contract performance management and KPI tracking.

Sound knowledge of MS Office applications, with an expert level knowledge of Excel

Excellent interpersonal, supervisory and leadership skills

In depth knowledge of Legislation and Regulations as they relate to the school bus industry; Highway Traffic Act, Transport Canada, D250 Standards, CSA Regulations.

Preferred Requirements required:
A Bachelor’s Degree: Honours with a specialization Business or Planning field and/or MBA.

Ten (10) years’ experience in the student transportation industry with a minimum of eight (8) years in a supervisory capacity along with a minimum of seven (7) years managing a team working with the Ministry of Education approved student transportation software.

Diploma in School Board Administration.

Certification in GIS.

Experience working with BusPlanner Transportation Software including BusPlanner Web.

Strong presentation skills.

Knowledge and understanding of IT principles and workflow as it relates to student transportation software applications.

Superior communication, analytical, problem solving and conflict management skills.

Above average organizational skills with a high degree of flexibility.

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by Wednesday, January 29, 2020 at 4:00p.m.

Job Category: Management & Professionals - Job Code #2810435

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

We believe that every person has a right to equitable treatment and freedom from discrimination.

The Halton District School Board recognizes the intents contained in the Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code.

Upon request, we will make reasonable interview and employment accommodations during the selection process, based on any of the human rights protected grounds.

Student Safety:
Ensuring the safety of our students is essential. For this reason, external applicants hired to the HDSB must provide an original copy of an acceptable criminal background check with vulnerable sector screening.

The HDSB is committed to providing a respectful and healthy work environment.