POS Implementation Specialist

TechRyde - Toronto, ON (30+ days ago)

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Contact-free dining or order@table or pay@table is the future and the present. TechRyde products enable our clients to take that a step further, building enjoyable experiences that convey value and appreciation to the customer.

If you want to jumpstart your career, in a greenfield opportunity where you can do more than tech support, and tangibly build out and grow a company from the ground up, this is the Integration Specialist role for you.

This is a chance to join a DMZ accelerator startup, working remote out of their state-of-the-art workspace with incredible perks. Newly established in Toronto but with a global presence, TechRyde offers the best of both worlds: an open environment, where your voice will be heard and you can define your role with the systems and processes in place to ensure our mutual success.

Who we are

TechRyde is a global, growing company that provides different hospitality solutions from online aggregators integration to restaurant digital innovations. Whether it’s for table reservations, menus, online orders, or payments, our API is the backbone of a growing community of apps, restaurants, and point-of- sale vendors that are revolutionizing the dining experience!

Since 2016, we have been creating a seamless experience for our clients - and their customers. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities empower brands such as Starbucks and PizzaHut with the integrated POS solutions they need to meet the growing demands for rapid self-service options in tandem with unbeatable customer experience.

The opportunity

Reporting to and working in tandem with the CEO, we are adding the first Implementation Specialist to our newly formed Canadian team. This is an unbelievable growth opportunity for someone eager to learn and ready to take on multiple deliverables. You will generate creative ways to accomplish client goals through the deployment of TechRyde software and configuration of their POS. You will work on new initiatives and ongoing projects, building out your role, collaborating with the global team, and defining the standards for future Specialists.

Who you are

You are currently providing implementation or tech support at a bigger company and you want to jump into the startup world. Ideally, you are familiar with the hospitality industry and you have hands-on knowledge of POS systems. You are looking for an opportunity to boost your client exposure, expand your hands-on technical skills and accelerate your career.

What’s in it for you

Technology. We pivot to use the latest technologies such as Amazon cloud, Dot net Core, Progressive web apps, API’s and mobile apps. Our connectivity platform allows app developers to interact with restaurant POS systems through a simple and consistent REST API. We work with IOT, using machine intelligence to provide us with up-to-the-second performance information directly from the restaurant floor.

Exposure. You will work directly with our CEO, gaining insights into the business and the technology. You will build relationships and work with leading restaurants brands and their team for rollouts as you blaze a new path in the recently emerging restaurant technology industry, this is the place for you.

A blank slate. You are the first Canadian employee with a chance to work independently and ultimately, onboard new members, as you help build and foster a collaborative culture. Globally, we are made up of friendly teams that come together through communication tools. While our Canadian office is just starting out, we are focused on incorporating a fun, inclusive environment from day one.

Career development. Your personal and professional development is a priority at TechRyde. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.

As an Implementation Specialist, you will:
Implement, test and deploy the TechRyde POS solutions, integrating the tools with the client’s technology.
Create supporting documentation for distribution to the client.
Provide onboarding and go-live support, answering any queries and escalating issues as necessary.
Manage client expectations and concern, in collaboration with the global team and the CEO.
Help ensure the project is delivered within scope and client expectations are exceeded.
Deliver multiple projects concurrently.

What you bring:
A combination of education and experience. You have a diploma or degree in Information Technology or Computer Science. You have 1+ years of implementation or IT support experience.

A technical toolkit. You have familiarity with:
POS Legacy or Cloud POS Systems, ideally exposure to configuration, installation, troubleshooting.
Solid API knowledge and experience; Postman is an added bonus.
A customer service focus. You have clear verbal and written skills. You are comfortable:
Picking up the phone to ask a question or obtain information.
Working in a consultative manner with clients to solve their technical issues and facilitate their engagement with the product.
A flexible, self-motivated approach. You are open to working outside of regular business hours, including collaborating with teams in different time zones. You are deadline driven, with outstanding analytical skills enabling you to rapidly solve complex problems.

Why commit to a career with TechRyde:
We streamline, automate, optimize, all for the benefit of our clients.
We make businesses run better for our clients in the hospitality industry.
We offer flexible and autonomous work environments with a generous amount of paid time off.
We nurture your health and wellness! We provide a weekly credit for you to enjoy and support local restaurants.
We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

If you’re looking to start – and grow – your career at a place where you can be an integral part of our evolution as we scale and gain instant hands-on experience TechRyde is the place to be.

We hire for culture, passion, and the ability to learn quickly. If you have 70% of the qualifications we are seeking, and you are an energetic self starter, we want to hear from you. Express your interest here or follow us on LinkedIn.

TechRyde welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

**Due to the current COVID-19 pandemic, all TechRyde and DMZ personnel are working remotely until precautionary measures around physical distancing are no longer required.

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