Plumbing Service Manager

Milani Plumbing Heating & Air Conditioning Ltd. - Burnaby, BC (30+ days ago)

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Large plumbing company looking for a dedicated service manager for their plumbing department.

The right candidate is expected to direct daily operations of the Plumbing Department by successfully performing the following tasks, duties, and responsibilities:

Work with managers hiring new team members
Manage on-call schedule and manage technicians during on-call periods
Complete training with technicians
Complete ride along calls to develop team members
Assist managers with Dispatch/CSR meetings.
Deal with customer service and customer opportunities, if required.
Maintaining high ratings on all review websites.
Quickly and effectively responding/attending to any issues on Projects or service calls
Manage projects that fall within your team's scope.
Identify areas where the Company can improve and streamline different processes to increase sales, profitability, customer satisfaction, productivity, and employee satisfaction. Implement policies to improve these areas and follow through with the implementation.
Make sure employees are following existing policies and enforce all other Company policies.
Increase sales by motivating employees to sell more/better sales processes.
Reinforce safety training
Team building and morale, maintain the Company's brand and core values to the highest standards.
In the future assist with plans of expansion to other locations and services.
Any other miscellaneous duties required by the Operations/Human Resource Manager by the Company.

Candidates should have the following skills:
Excellent communication skills are required
experience in customer service and sales
ability to use spreadsheets, outlook, excel, word
ability to multitask and problem solve
have good composure during busy periods
sales over the phone
Have great phone presence and enjoy educating our customers
Have a great attitude and a positive, energetic personality
Ability to work long hours, weekends and/or early mornings as required.
Ability to work under pressure
Excellent communication skills are required
Clean, safe driving record.
Highly organized with exceptional follow-through abilities.
High integrity with advanced social skills and ability to make solid connections.
Plumbing/HVAC knowledge an asset.

We provide:
Cell Phone
Competitive Wages
Extended Medical/Dental
Opportunities for advancement
Vacation pay
Flexible work schedule
Job Diversity

While we thank all candidates for their interest, only those who most closely match our requirements will be contacted