Leisure Travel Advisor Support

Direct Travel - Toronto, ON (30+ days ago)

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Discover a Leisure Travel Advisor Support career with Vision Travel, a Direct Travel Company!

The Leisure Travel Advisor Support’s role is to provide customer service for all Leisure Travel Advisors offering full administrative support for all operational processes involved in selling travel.

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure travel, and meetings and events services. We have offices throughout the US, Canada and the UK. We're currently ranked the 10th largest TMC on Travel Weekly’s 2018 Top 25 Power List.

We were recently recognized at Virtuoso's 2018 Awards with the Top Growth Award, meaning that in 2017, Direct Travel crafted more unparalleled journeys for our clients than ever before.

Location:
251 Consumers Road, Toronto, CA - applicants must reside in Canada.

Hours:
Monday-Friday, 9AM-5PM EST - 37.5 hours a week

Salary:
$30,000-$35,000 annually

Responsibilities:
Leisure Team Support:
Complete the new advisor set up of programs, systems, password maintenance and supplier access and terminate access when necessary
Provide initial training, ongoing training, ensuring that the policy and procedure manual is followed
Conduct ClientBase training and support on the topics of creating and updating client profiles, rescards, invoicing, imports from GDS
Offer GDS support to ITA’s who use it, encourage ITA’s to train on ClientBase and ensure upgrades are in followed
Complete the advisor tools training in the systems of Visioncheck, Visiontrak, Vision Cruise Online Booking tool, Manulife Insurance (booking portal and live connect), Polar Online/OneSource, Sirev, Sabre Vacations, Travel 42, Virtuoso.com and E-Travel Advisories
Provide support and back up with invoicing services
Operate a GDS support desk while ensuring that all Vision air processes are followed and understood
Monitor Sabre and Apollo advisors access, log-ins and training and liaise between Vision Travel air teamand GDS suppliers
Liaise between ITA and Vision Travel support teams (Accounting, Marketing, Technical Support and Sabre Experts). Trouble shoot for password resets and log in reissues
Liaise between ITA and Virtuoso for marketing, reports, sales info and training
Complete Sabre and Galileo PNR Importing for advisors into ClientBase rescards
Monitor of leisure que's for que placement and into the advisor que
Ensure documents and industry material sent to head office is delivered to the team
Issuance of insurance for advisors with clients out of Province and assist in the facilitation of insurance for US residents
Ensure and understand the groups process within ClientBase
Serve as the Virtuoso and Vision Travel liaison, monitoring profiles, reviews and recommendations and questions

Additional Responsibilities:
Liaise with ClientBase to troubleshoot advisor ClientBase issues
Host monthly national advisor calls, providing advisor support desk updates
Coordinate and administer weekly national advisor calls with attendance of 50 to 80 advisors
Assist with coordination and operational aspects of Vision Virtual Consumer Travel Talks
Maintenance and coordination of advisor lists for suppliers
Assist with new vendor set up and accounting
Assist advisors and branches with business card and stationary orders
Maintain and update branch information and advisor databases for various supplier booking engines and travel booking tools applications
Assistance with various in-office administrative tasks as required while also performing other duties when assigned

Qualifications:
Minimum 1 year of experience in a retail travel agency setting or completed a recognized Travel and Tourism post secondary program
Apollo and Sabre knowledge and ability to troubleshoot for Apollo and Sabre advisors is a necessity
Previous working knowledge and experience in ClientBase is a must
TICO certification required for those located in Ontario
Ability to take direction and follow through on tasks with precision
Strong ability to multi-task.
Excellent relationship building skills.
Ability to work in a fast paced environment.
Excellent interpersonal and communication skills

What it’s like to work with us:
You will find a diverse group of professionals at Vision, who are committed to doing their best work every day. We are proud of our values, which guide our day to day interactions, and enable us to build stronger relationships both with our clients and each other. If you join our team, you will be rewarded with a strong compensation and benefits package. You will have the opportunity to work in an environment where you are encouraged to take initiative in order to deliver great results.