Clinic Operations Manager

Anova Fertility & Reproductive Health - Toronto, ON (30+ days ago)

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We’re Anova Fertility – Canada’s newest full-service fertility and IVF centre, home to the first next-generation embryology laboratory in the country. Since 2016, we’ve developed a reputation as the leader in innovation, education and communication for high-quality humanized fertility and reproductive care.

With our focus on accessibility and a holistic approach to patient care, we’ve set ourselves apart from other clinics. We love what we do and look forward to sharing that passion with our patients and staff every day.

Now, we’re looking for a new Clinic Operations Manager who will be critical to the success of our daily work and execution of our projects.

The Opportunity:
Permanent full-time
$80,000 - $90,000 (inclusive of 10% bonus)

As the Clinic Operations Manager, your main responsibility is to ensure the smooth operations of our clinic and oversee daily functions: everything from schedules to reception. As a leader, you won’t be the centre of attention; you’ll be the centre of activity around which others succeed.

This will be a diverse and challenging role. Leveraging a deep understanding of operations, you’ll be a resource for all our staff: answering questions, providing coaching and providing solutions to escalated issues. You’re not afraid to chip in when things get hectic and have practical strategies for dealing with pressure and deadlines.

You have a track record of success in leading effective teams, meeting deadlines and motivating/recognizing outstanding staff contributions.

Here’s what you’ll be working on:
Ensure optimal physician schedules and staffing
Address escalated patient concerns
Serve as point of contact for department heads and satellite clinics
Mentor direct reports and monitor their performance
Administer online training portal and update modules as required
Assist in hiring, onboarding, performance management and corrective actions
Arrange ‘Lunch & Learns’ for staff to promote continuing education
Find ways to improve workflow and positively impact customer experience
Prepare contracts with vendors, suppliers and subcontractors
Identify and assess service issues and present recommendations
Ensure compliance with professional and regulatory standards (BORN, OHPIP, MOH, OHPIP, IHF), policies and procedures and facilitate audits and inspections
Monitor facility maintenance

Success at Anova:
Besides skills and experience, we’re really looking for someone who has the right personality that will help them thrive in this role. You’re:

o Self-motivated – you take the initiative, and don’t need direction when you find something that needs to be done. You are aware of available resources, both human and material, and use them effectively to solve problems.

o Focused – nothing gets past you. Whether you’re working on a schedule by yourself, or bouncing between reception and physicians, you stay focused on what’s important.

o Supportive – you bring a sincere interest in helping people and thrive in team environments. You excel in identifying bottlenecks and insert yourself to make things better.

Working @ Anova Fertility:
This is a full-time position and the range we have in mind for this position is $80,000-90,000 per year, inclusive of a 10% performance incentive. You’ll spend most of your time at our North York location but may be required to travel within Ontario.

We have a fun and friendly office that has a purposeful feel – we know our clients by name and we all love what we do. We have monthly lunch and learns and birthday celebrations and constantly have fun.

We want the person who joins us to be dedicated and passionate – someone who will grow with us, and who can envision themselves working with us for a long time. We’re investing in the future, and we’d love for you to be a part of that.

Qualifications and Requirements:
Bachelor's degree, ideally in medical services administration or approved equivalent combination of education and experience
At least 3 years of success in health care operation, including compliance with fiscal, procedural and regulatory requirements
At least 3 years of success in a management/supervisory role
Proficiency with Microsoft Office programs
Strong English language skills required; multilingualism (ideally French) an asset
Strong knowledge of customer service principles and practices
Ability to switch tasks, respond to shifting priorities and refocus after interruptions
Proficiency with EMR software or similar platform
Solid business case-building/analysis capacity to ensure proper decision-making

Nice-to-have:
Experience in business use of social media would be an asset

How to Apply:
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity of talent, knowledge and opinion and encourage qualified people to apply.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.