HR Advisor/HR Solution Specialist Admin (12 MONTH CONTRACT)

HighJump Software, Inc - Markham, ON (30+ days ago)

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Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Markham (Canada) we are looking for

HR Advisor/HR Solution Specialist Admin (12 MONTH CONTRACT)

HighJump is a global software provider of supply chain management suite of software in the cloud. As an international, growth-oriented software company, HighJump serves the evolving and increasingly complex requirements of medium to large corporate supply chain operations. Through a culture of innovative thinking, HighJump strikes the perfect balance among client satisfaction, employee fulfillment and shareholder value through accelerating our customers supply chain.

HighJump currently has a full-time, 12 month contract position available for an HR Advisor/HR Solution Specialist Admin to work in our Markham, ON office.

HR Advisor (50%)

Primary Function:
Serves as the first point of contact responsible for providing end-to-end customer support resulting in accurate and efficient transactions; assisting with inquiry resolution and providing high levels of customer satisfaction.

Essential Functions/Job Responsibilities:
Serves as first point of contact for all human resource related inquiries from North American company employees and managers in all locations and Business Areas
Documents, escalates and resolves queries from all personnel in a professional and efficient manner through all available channels including HR Suite, telephone, mail and email.
Serves as the knowledgeable contact person for all questions and requests with the ability to provide answers and solutions as expeditiously as possible.
Escalates cases to tier 2 in the Service Delivery Model, if necessary, while remaining the primary contact person throughout the processing of the query until resolution.
Owner of several Service Delivery Model (SDM) processes.
Produce work according to defined standards and policies.
Perform archiving, contract and document management.
Actively drive continuous process and solution improvements.
Maintain and further improve document management on the HR Knowledge base

HR Admin (50%)

Primary Function:
Responsible for providing support to managers and employees in employee life cycle administration. This role responds to escalation requests from HR advisors, researches and/or investigates concerns and makes recommendations that promote positive employee relations.

Essential Functions/Job Responsibilities:
Serve as second-level support for all human resource related inquiries from North American employees and managers across all locations and Business Areas.
Serve as administrator in the global HR-IT system and responsible for maintaining HR information
Function as expert for all employee life cycle required administration, including but not limited to: creating job offers including pertinent attachments for signature, onboarding administration and termination processing.
Receive questions via HR Advisor and provide required answers/information.
Escalate questions/queries to HR Business Partners and Centers of Excellence as required. Contact customers directly for complex cases.
Develop a comprehensive understanding of HR Shared Services operations, processes and systems to ensure accurate and timely responses to enquiries, complaints and requests.
Identify, research and work cross-functionally on queries from HR Advisors, employees and managers in a timely manner, working on more than one matter simultaneously and prioritizing urgency of requests.
Manage relationships with external service providers as required.

Physical Requirements:
Works in an office environment and requires the ability to sit and focus on a computer screen for long periods of time.

Education, Training and Experience:
Bachelor’s degree in Human Resources, Business or related field preferred
3-5 years of experience in a Human Resources
Effective communication skills required
Proficiency in MS Office suite
SAP SuccessFactors, Service Now and general HRIS experience preferred
English language skills required

Contact person:
Dawn Carpenter