Who we are
Staples Canada is The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
Some of what you do
As the Divisional Sales Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results based on your sales strategy for a specific area of the store; maximizing sales, hunting for internal and external referral opportunities and connecting new and existing customers to all our channels to ensure the customers' working and learning goals are met. You’re a coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
Provide leadership and support the sales culture at the store, with a specific focus on the assigned area.
Own and nurture the customer experience.
Drive the referral-based business development to grow sales and customer loyalty.
Provide team leadership through hiring, onboarding, learning & development, and coaching.
Manage costs and meet all operational and financial metrics.
Support loss prevention and compliance.
Ensure the store location is maintained to standard.
Some of what you need
3 years of Retail Management experience
Proven track record of achieving customer service excellence and sales results
Affinity with technology
Be a dynamic, inspiring partner to our customers and for our associates
Other Job Title Suggestions
Retail Manager, Sales and Merchandising
Conditions of the work environment are such that minor stress or physical discomfort may occur.
Exposure to moderately disagreeable levels of noise generated by the copy equipment and the ringing of the telephone and internal paging system.
Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends.
** Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.
Job: Retail Management
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.