Medical Records Coordinator

Cleveland Clinic Canada - Toronto, ON (30+ days ago)

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CCHS Facility: Cleveland Clinic Canada

Department: Patient Experience

Job Title: Medical Records Coordinator (1 year MAT LEAVE CONTRACT)

Reporting to: Manager, Patient Experience & Clinic Operations


As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Our ongoing commitment to innovation and research has led to many incredible medical firsts including the first coronary artery bypass. These extraordinary credentials along with our passion for our patients have generated global recognition and demand for our model of care. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients’ age well and move better. To learn more visit


The Medical Records Coordinator plays a vital role in making certain that patient data is being compiled, updated, and organized accurately to compliance with regulations. It is vital that all medical information is accessible to the clinical team while preserving each patient’s privacy.


  • Generate and prepare medical records
  • Organize and evaluate medical records for completeness and accuracy
  • Pull and route records to appropriate personnel or department
  • Prepare reports and forms as directed
  • Maintain and search computerized medical records (EMR, EPIC)
  • Manage all incoming and outgoing request for medical records
  • Receive, screen and direct telephone calls from patients and healthcare providers
  • Scanning of all medical information into EMR system (management of system)
  • Receive incoming correspondence and review/forward to appropriate department or staff
  • MyCHART requests and navigation
  • Request for Medical Information – ie: Attending Physician Statements
  • Perform a variety of administrative duties, including but not limited to: answering phone calls, faxing, review of confidential documents, e-mail correspondence, etc.
  • Other duties as assigned


Education, Knowledge, Skills and Abilities

  • Lisencing: not required, but an asset
  • Ability to work effectively within the role independently and with other team members
  • Ability to organize and complete work in a timely manner
  • Accuracy, prioritization and attention to detail are vital

Required Length and Type of Experience

  • Minimum of two years experience in the health care industry
  • Medical Terminology
  • Associate degree or certificate program preferred


All employees are expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behaviour, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.

Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

Essential Job Requirements includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.

Job Type: Contract