Hotel Guest Service Agent

Oakes Hotel Overlooking the Falls - Niagara Falls, ON (30+ days ago)

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Job Description

We are a boutique hotel management company in Niagara Falls, seeking mature, year round, full time, front desk Guest Service Agents.

The Guest Services Agent will be responsible for providing guests with a great smile and wonderful first and last impression, and will provide consistent excellent customer service. A Guest Services Agent greets and registers incoming guests, assists guests to enhance their stay, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local attractions, our restaurants or transportation, and area highlights and maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment . Shifts are 8 am to 4 pm and 4pm to midnight Education, Experience, & Skills:

  • Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork
  • a friendly, confident and engaging personality ***Experience as a Hotel Guest service Agent preferred
  • Exceptional customer service skills
  • Experience in cash handling
  • Fluent in English, both verbal and written
  • Excellent communication skills

Job Type: Full-time

Job Type: Full-time