Communication Center Representative (Health and Wellness Field)

KGK Science Inc. - London, ON (25 days ago)

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Job Description

KGK Science is a leading clinical research organization specializing in measuring the outcomes of new natural health products of global brands. For over 20 years KGK Science has conducted research across North America and is currently seeking ambitious young professionals to assist in growing awareness of our programs in the Greater London Area.

As a Clinical Trial Participant Recruiter, you will be integral to the clinical trials process. The Participant Recruiter is responsible for interviewing, pre-screening and setting appointments for our participant's clinical study. A successful candidate will have a background in health and passion for wellness, with strong customer service experience. We are seeking an individual who enjoys interacting with our potential participants every day through e-mail or phone conversations, and enthusiastically supports the KGK Science mission.

Job Responsibilities:

  • Making outbound calls to past participants and current leads
  • Answering incoming calls in a professional and courteous manner
  • Providing timely and accurate appointment entry into our computer system
  • Speaking to potential participants on the phone and identifying their eligibility for current studies
  • Scheduling appointments for qualified participants
  • Maintaining and growing our research database, including updating medical histories and participant profiles

Skills and Qualifications

The ideal candidate should:

  • Work independently
  • Demonstrate ability to build and maintain positive relationships with all contacts
  • Act professional, courteous and in a welcoming manner, both in person and on the telephone
  • Excellent interpersonal and communication skills to provide a memorable experience
  • Great attention to details
  • Basic knowledge of medical terminology
  • Excellent organizational skills
  • Be able to maintain confidentiality
  • Have basic computer knowledge of Microsoft Word and Excel and the ability to learn new software programs

Company Profile

KGK Science is a world-leading Organization specializing in human clinical trials for the Natural Health Product industry. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service, in a fast-paced, high volume, dynamic environment.

We have a flexible and accommodating workplace, promoting work-life balance. KGK is a company who cares about its people and inspires them to grow and move forward. You’ll enjoy a competitive salary and a genuine, friendly corporate culture.

Job Type: Full-time

Salary: $17.00 /hour

Job Types: Full-time, Permanent


  • London, ON (Required)


  • English (Preferred)