Work Site: Client Relations & Risk Management, Vancouver General Hospital
Regular Full Time
As soon as possible
Are you the next Regional Director, Client Relations & Risk Management, Medical Affairs at Vancouver Coastal Health (VCH)?
We have an exciting opportunity as a Regional Director, Client Relations & Risk Management at Vancouver Coastal Health - apply today to join our team! The Regional Director represents VCH in dealing with internal and external legal counsel, insurers and other external agencies in investigating and managing claims involving patients/clients, and identifying and resolving other risk management issues.
As the Regional Director, Client Relations & Risk Management, Medical Affairs you will:
Be responsible for health authority-wide planning, design, implementation, communication, maintenance and evaluation of frameworks and standards for the ongoing functioning of the Patient Care Quality Office and Risk Management across VCH.
Lead and be accountable for the risk management program and initiatives in a manner that fulfills the mission and strategic goals of Vancouver Coastal Health (VCH), while complying with provincial and federal laws and accreditation standards related to patient safety and risk management.
Lead and supervise the Client Relations and Risk Management teams and Adult Guardianship team across the Communities of Care of VCH; you will provide senior leadership and strategic direction in providing the best possible quality of care for our patients, clients, and families, and support VCH senior leadership, physicians and staff.
Lead, support, and ensure patient/client safety strategies and processes are applied to the management of client relations and risk management issues.
Collaborate with Client Relations and Risk Management colleagues across the industry to ensure overall consistency of systems, processes and outcomes.
In accordance with the Vision, Values, and strategic direction of Vancouver Coastal Health, patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Education & Experience
Master’s Degree in Health Administration or related discipline, plus seven to ten (7 to 10) years’ recent, related experience in progressively senior leadership roles with responsibility for leading client relations and risk management activities including coordinating teams in complex environments, or an equivalent combination of education, training and experience.
Knowledge & Abilities
Sound interpersonal skills including a demonstrated ability to develop effective working relationships with stakeholders.
Superior writing and verbal communication abilities, and independent problem-solving and decision-making capabilities.
Strong communication, team development and change management skills.
Demonstrated ability to interact professionally on behalf of VCH with various levels of leadership and stakeholders, both internally and externally to the organization.
Effectively and proactively coordinates strategies, systems, and processes to reduce risk, minimize and manage client complaints and claims, and collaborates with others to improve quality and safety for VCH.
Expertly applies technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.
Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate leader concerning issues with safety, financial or other implications requiring immediate attention.
Applies superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.
Expertly interprets and implements legal and other regulatory obligations and responsibilities of VCH in the context of relevant legislation, regulations, common law and other changing standards.
Self-directed with effective organizational and time management skills.
Physical ability to perform the duties of the position.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.