Client Services Representative

Adventure Canada - Mississauga, ON (30+ days ago)

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Adventure Canada is a dynamic leader in expedition cruising, bringing our clients to some of the world’s most untouched and remote regions. For over thirty years we have been dedicated to providing unique experiences to our clients through the breadth of experience our team members provide.

We are looking for an experienced Client Services Representative to join our forward-facing team. The successful candidate to this position must be personable, organized, and flexible, with robust technological administrative skills. They should be comfortable working in a team and independently, in order to provide an exceptional customer service experience.

This position is in Mississauga, Ontario, Monday to Friday 9am to 5pm. Overtime during peak season (June through October) may be required.

The Role

The person hired in this position is naturally driven to provide the highest quality of client care. You are solutions focused and find it easy to build rapport with others. You are comfortable with structure and process but find an unpredictable work environment inspiring and feel up for the challenge.

You’re looking for more than a job; you’re looking to be a part of something greater. You’re looking to work somewhere you believe in the product, are inspired by your colleagues and ultimately learn more about Canadian history, geography and culture.

Overarching duties and responsibilities:
Responding to traveler and travel agent inquiries with prompt, accurate, friendly, and efficient communication, fostering strong relationships
Create and maintain preparatory materials and circulate to travelers
Maintain organized, thorough and confidential client files
Process secure payments, refunds, and generate invoices
Maintain up-to-date product knowledge for trips and regions we visit, hotels, enhancements, and pre- and post-tours
Explain and sell travel insurance and assist with claims
Support administrative and sales support on the front line
Generate and distribute required manifests to internal and external tour operators and follow up as needed
Inventory, manage, and source client collateral
Represent Adventure Canada at partner events or on expeditions
Provide support during the season for the onboard team
Develop, implement, and document strategies that will improve overall efficiency and effectiveness

Skills & Experience Required

TICO certified is an asset
3+ years of customer service experience in a fast-paced environment; experience in the travel industry is an asset
Highly proficient in Microsoft Office suite, Outlook, Word, Excel, and similar
Highly organized and able to manage multiple tasks under tight time frames
Excellent communication skills, both written and oral
A flexible self-starter who looks ahead and problem-solves
Demonstrated ability to work well independently and function in a team environment, maintaining high levels of communication with others
Strong people and conflict management skills
Positive, collaborative, team player
Must commute daily to Mississauga
Bilingual (English/French) is an asset

How to apply:
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

Adventure Canada is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter or contact us with the “Help” button in the application.