Assistant Sales Manager

Holt Renfrew - Toronto, ON (29 days ago)

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At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

Passion - Own it
Excellence - Elevate every moment
Warmth - Open to the world
Unity - One team. One Holts

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

Provide sales floor supervision by spending the majority of the time on the selling floor
Coach and train associates to maintain luxury standards and achieve customer service targets
Resolves customer issues and/or complaints and keeps manager informed
Makes recommendations on changes and/or solutions to enhance customer sales and service standards
Actively participate as a training facilitator for sales and service programs and other company training programs as required
Assist in the launch and maintenance of selling tools and sales and service programs
Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
Participates in the recruitment and selection of associates
Assigns work and assignments to associates as required
Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
Provides input into associate performance assessments and appraisals, performance improvement plans
Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
Maintain high standards of merchandise presentation at all times
Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Perform other duties as assigned

The ideal candidate:
1-3 years supervisory experience with accountability for sales and service
Proven track record of exceeding sales and profit targets
Is adaptable and comfortable with change
Retail selling experience in a luxury environment preferred
Confident and effective communication (written & verbal) and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Entrepreneurial spirit

The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients