Table Games Trainers/Pit Supervisors

Pickering Casino Resort - Pickering, ON (30+ days ago)

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Don’t miss the opportunity to join One Toronto Gaming’s new Pickering property as part of the table games team!

Based at the new Casino Pickering site in early 2020, this is an exciting opportunity for dynamic individuals who have a drive to succeed, energetic and strong guest relations skills.

It will be a full-service integrated resort including casino, hotel, entertainment centre, and multiple food outlets which will create a dynamic mix of excitement, culture, nightlife, cuisine, and adventure.

Please note training will take place at our Casino Woodbine location and will be permanently based at our Pickering Casino.

As our ideal candidate, you are an energetic casino professional with proven knowledge, skills and abilities to execute the following responsibilities in support of the company’s vision, mission and values:

We are seeking a dynamic individual with a drive to succeed, strong business acumen & leadership skills to fill the role of Table Games Training Supervisor. Under the general direction of the Table Games Manager, this position is responsible for monitoring the day-to-day activities of table games operations and training on an assigned basis while establishing and contributing to a safe and welcoming work environment for all team members. Assists with the implementation all new table games initiatives. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.

**Candidates must have a minimum of 6 months FT dealing experience or 1 year of PT dealing experience.**

Key Responsibilities

  • Provides input for training, coaching and mentoring team members
  • Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day
  • Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
  • Makes changes to schedules as required
  • Provides input for coaching and mentoring team members
  • Participates in the implementation of table games strategic plans
  • Requests fill/credit issuance as required
  • Verifies cash/value transactions pertaining to floats, fills credits and tips
  • Responds to, resolves or escalates issues
  • Reports irregularities and suspicious activities
  • Assists in allotting player seating and waiting lists
  • Maintains a tidy work area
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
  • Ensures compliance with licensing laws, health and safety and other statutory regulations

The successful candidate will possess:

  • Minimum 1 year of supervisory experience in a commercial casino
  • Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
  • Knowledge and experience in a variety of table games required
  • People-focused and committed to service excellence
  • Proactive and solution-oriented with a drive to succeed
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office
  • Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Ready to embark on your next adventure? Casino Pickering candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs.

One Toronto will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise Human Resources in advance if accommodation is required.

Job Type: Full-time

Experience:

  • commercial casino supervisory: 1 year (Required)