Who we are:
We are the front line educators and trainers in the new Wayfair Training Support Network. We are positioned forward at all the network locations providing direct training support to the Site Directors and our Supply Chain teams. We optimize network-level resources along with realistic and challenging training initiatives to improve performance. Training must be more challenging than operational requirements. We drive improvement through organization and standardization while prioritizing safety from the onset of planning through execution. We are looking for effective communicators with positive attitudes, process optimization mindset and a versatile coaching style.
We are looking for a proven instructor with training experience who will execute a multi-functional training plan focused on operational excellence and championing the Wayfair culture. A trainer with experience developing, adapting and executing individual and collective level training. This person will be responsible for the development of all functions within our fulfilment operations, across all supply chain activities and echelons of leadership. This individual will be an adaptive thinker, who is driven and team-oriented. They will be a collaborative problem solver who can build teams and consistently strives for excellence. This candidate must also be able to thrive in an extremely fast-paced, rapidly challenging and fluid environment.
What you will do:
Support all training functions within our fulfilment center operations
Promulgate Wayfair culture in the fulfillment center and lead by example
Support training plan development, manage priorities, set goals and provide professional development
Facilitate orientation, onboarding, and process implementation to lead new teammates to optimal performance in accordance with network standards
Work with Content Design Teams to ensure all skills training is current and make recommendations on training priorities; content work will be required.
Prioritize training resources and training towards operational requirements
Drive consistent training and operational standardization across the site with the network
Provide instruction during initial certification training, re-evaluations and sustainment training efforts in a fulfilment center with 300-500 employees using classroom and on-the-job training methods interwoven with fundamental leadership training
Measure and evaluate pre & post learning objectives for all operational and safety training, advising leadership and creating corrective action plans
Conduct operational assessments and effectively communicate training requirements and action plans across the leadership team
Lead a site based team with regional integration - travel ~10%
What you will need:
Two+ years experience in an instructor position - possess highly effective communication skills to coach and teach you must be approachable, hard-working and enthusiastic. You must communicate (both verbally and written) detailed processes in a simple and concise manner making information easy to understand and engaging at all levels
Proven experience teaching a variety of tasks in supply chain logistics, operations, or education you must have a strong ability to create, organize and execute a plan with a collaborative and creative approach
Demonstrated integration skills in a challenging environment - to bring multiple goals together to create focused and synchronized training strategy
Tireless attention to detail and organization you must understand and focus on the smallest of details while maintaining a clear vision and action plan to accomplish the overall operational intent
Two+ years experience developing and resourcing training - you must be able to plan and organize resources to meet the training requirements
Two+ years training experience you must be able to adjust to your audience, be comfortable answering questions and consistently seek ways to improve. You must also be adaptable to maintain trainee focus, no matter what the topic or training condition.
You must view change as an opportunity to improve
Proven ability to anticipate challenges and be decisive - you always get in front of issues, mitigate risk and have no problem making decisions quickly in support of operational requirements
Preferred: four year college degree in organizational leadership, project management or management
Wayfair is one of the world s largest online destinations for the home. Whether you
work in our global headquarters in Boston or Berlin, or in our warehouses or offices
throughout the world, we re reinventing the way people shop for their homes.
Through our commitment to industry-leading technology and creative problem-
solving, we are confident that Wayfair will be home to the most rewarding work of
your career. If you re looking for rapid growth, constant learning, and dynamic
challenges, then you ll find that amazing career opportunities are knocking.
Equal Opportunity Employer
At Wayfair, we don t just accept difference - we celebrate it and support it. Wayfair
is proud to be an equal opportunity workplace and is an affirmative action employer.
Wayfair does not discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, non-disqualifying physical or mental disability,
national origin, veteran status or any other basis covered by appropriate law. All
employment is decided on the basis of qualifications, merit, and business need.
Ontario Disability Act
Wayfair complies with federal and provincial disability laws and makes reasonable
accommodations for applicants and employees with disabilities. If reasonable
accommodation is needed to participate in the job application or interview process,
to perform essential job functions, and/or to receive other benefits and privileges of
employment, please contact the recruiter.