Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
At Abbott Diagnostics, we know that laboratories performing at their best, deliver results that drive better patient outcomes and improve healthcare value. To help our customers achieve measurably better healthcare performance, Abbott has created a new way — an approach that delivers personalized solutions. By leveraging our resourceful advocates, harmonized systems and intelligent insights, Abbott Diagnostics helps redefine performance in laboratories and institutions. Your total laboratory solution – personalized and harmonized.
Commercial professional that creates value for the assigned customer base through continuous improvement of the Laboratory’s operations performance. With deep understanding of the customers’ way of running, identifies opportunities to help both Abbott and the customer drive growth through new products, solutions additions and organic growth.
The Ambassador deepens and broadens Abbott’s relationship with existing accounts and ensures value realization occurs. This role is fundamental for driving sales expansions, customer loyalty, brand reputation and sales goal achievement. The incumbent is instrumental in contract renewals and expanding Abbott’s business in alignment with customer’s goals and needs.
Position reports to a Customer Experience District Manager.
Partners with Enterprise Account Managers, Sales Executives, Value Expansion Specialists, Professional Services Executives and Field Service Professionals to achieve business and customer objectives.
Deep understanding of customers’ processes, metrics and objectives to align customer performance needs with sales opportunities.
Maintains Sales Force data to achieve sales excellence metrics, achieve monthly revenue goals and work with/support the Account Executive to achieve instrument sales objectives.
Assess customer operations and identify opportunities for operational/service improvement.
Effectively support technical needs of the laboratory and influence new solutions buying decisions.
Results oriented; anticipate where sales shortfalls might be and implements contingency plans to close the gap.
Required Education and Experience:
Bachelor degree in business, life sciences, engineering or related technical discipline.
Minimum 2 years of experience (for grade 14) and 5 years of experience (for grade 16) understanding performance metrics in Hospital or Laboratory settings and recommending solutions accordingly.
Demonstrated effectiveness using Microsoft Office and Internet based applications.
Overnight travel will be dependent upon your location, approximately 40%.
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, color, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.
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