Cosmetic Manager

Shoppers Drug Mart / Pharmaprix - Langley, BC (30+ days ago)

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POSITION TITLE: Cosmetic Manager
REPORTING TO (title): Associate/ Front Store Manager
To manage resources of the Cosmetic department in order to maximize and achieve sales targets.
To model excellence in customer service and demonstrate the highest level of professionalism to
every customer and staff member. The ideal Cosmetic Manager will:
 Drive a Passion for Results – Drive store sales, champion the Customer experience,
plan and drive execution and drive overall improvement
 Provide Thought Leadership – Analyze and solve problem, support strategies, apply
business acumen
 Engage our People – Build collaborative relationships, build talent, engage and
inspire, communicate effectively, influence others
 Demonstrate Personal Leadership – Build trust, adapt and learn, lead by example on
all Shoppers Drug Mart initatives (eg. Derm Consultations, Makeup Artistry, etc.)
Sales Expectations
 Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt
sales program to meet targets
 Sells to customers and coaches / mentors staff in selling skills
 Ensures sales maximized through developing effective sales techniques
 Strives at a minimum to achieve and meet sales total department targets
 Assists in determining that financial objectives for Cosmetic department are
established and achieved
 Ensures staff achieve productivity objectives
 Ensures brand sales are tracked and annual targets are achieved
Customer Service
 Always put the Customer first and provides superior customer service,
consultations, demonstrations (ie: make-up applications, skin consultations, and
fragrance demonstrations)
 Monitors and communicates CSI survey results and objectives with team members
 Uses tools and resources provided to demonstrate expertise, to build customer
loyalty, and to grow sales. These tools include, but are not limited to: beautyRX
Derm Tools: Moisture Checker and Video Microscope, iPad for eClienteling and to
promote Assisted Selling, vendor or corporate gift with purchase items, PC
Optimum points program, samples, corporate offers, Cosmetics and Makeup
Brushes for application on Customers, etc.
 Actively models the desired behavior with eClienteling to provide superior customer
service and maximize sales, and to help reach department targets on all eClienteling
metrics, and monitors the usage by staff
 Utilizes and maintains a robust Siebel – Back End eClienteling system
 Books appointments for events and manages annual incremental event schedule
 Promotes products through marketing and encourages use of the PC Optimum
 Introduces and promotes Assisted Selling to customers
 Answers customer inquiries regarding products, return policies, etc.
 Resolves customer complaints according to established guidelines
 Ensures staff are trained to beauty sales standards
Team Leadership
 Mentors, coaches, trains, and motivates staff with respect to selling, make-up
application, and consultations
 Creates an environment where “selling is fun”
 Assists in hiring quality Cosmeticians with excellent customer service and selling
 Develops and reviews development plans with staff to upgrade skills
 Challenges Cosmeticians continuously to attain targeted goals
 Addresses performance issues directly, with respect and fairness, involving the
Front Store Manager where necessary
 Prepares performance appraisals in association with Front Store Manager
 Recommends performance pay increases to the Associate-Owner
 Demonstrates a professional image, including clean and complete uniform with
name badge, full make-up, and wearing only cosmetic and fragrance brands that
Shoppers Drug Mart sells
 Ensures team and self utilizes Derm Centre (where applicable) when conducting
Skin Care Demonstrations and Consultations with each Cosmetician, aiming to
achieve “3” per eight hour shift or “1” per four hour shift
 Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
 Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E
Values” and engages team members
 Utilizes corporate sales tools to continuously track Cosmetic sales
 Ensures Cosmetic Operating Standards are in place
 Identifies “peak hours” and schedules shifts accordingly
 Works with FSM to maintain balanced Cosmetic inventory and overall department
 Ensures staff attend and participate in Shoppers Drug Mart specific training
programs ie: Programs found on SDMU
 Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate
 Designates Cosmeticians as specific brand captains and ensures they attend
appropriate vendor school
 Reviews and uses customer service survey scores as a motivational and educational
tool for the Cosmetic team
 Adheres to image/ uniform guidelines
Marketing and Merchandising
 Works with merchandisers to implement displays to reflect promotional programs
as communicated on the In-Store Web
 Co-ordinates and implements in-store promotions
 Follows New and Now calendar provided
 Creates incremental calendar of in-store events
 Conducts outbound marketing and networking within the community
 Complies with all health and safety regulations
 Complies with all store policies and procedures
 Complies with loss prevention policies and procedures and ensures they are
executed in the department
 Acts professional at all times
Planning, Judgment and Decision Making
 Independent thinking and decision making when dealing with issues related to
customer’s needs and wants
 Judgment & decisions would be made based on ability to ask the right questions
leading to product choice for the appropriate solutions
 This position requires the ability to act upon tasks and goals outlined by
 Develops a yearly plan for personal development
 Work in conjunction with the Associate-Owner and Front Store Manager to prepare
and implement the Yearly Marketing Plan
 Ability to analyze situations based on business observations and identify people
that need special attention
 Sales experience with a proven track record of achieving sales goals
 Cosmetic experience – Proven ability to demonstrate make-up application,
fragrance, skin care consultations
 Effective verbal and written communication skills
 Customer service oriented
 Commitment to providing excellence in Customer Service
 Previous experience in leading a team
 Ability to work flexible shifts which may include nights and weekends
 Ability to work in a fragrance filled environment
 Ability to lift up to 50 pounds
 Ability to climb ladder
 Ability to bend and stretch to stock shelves
The above statement reflects the general details considered necessary to describe the principal functions and duties
as required for proper evaluation of the job and shall not be construed as a detailed description of all the work
requirements that may be inherent in the job.


  • Extended health care
  • Vision care
  • Dental care
  • Life insurance
  • Flexible working hours

Reference ID: Cosmetic Manager

Job Types: Full-time, Commission, Permanent


  • Cosmetics: 1 year (Required)