Account Manager, XM

Mosaic North America - Mississauga, ON (11 months ago)

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Account Manager

Mosaic is a leading North American Integrated Agency, specializing in Experiential Marketing, Sales and Merchandising, and Interactive. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands, amidst the evolving dynamic of empowered consumers leveraging new technologies.

What are we looking for?
You are an experienced client service professional, who strives to “unlock amazing” in yourself and in your team each and every day! You are seen as a business partner with not only your team but with your clients. You are a creative thinker who is not afraid to take chances.

What will you be doing?
The Account Manager is primarily responsible for the design, management and execution of local and regional events in conjunction with traditional experiential program execution.

This position will require creating and activating fully integrated marketing campaigns that bring clients brands to life in a variety of ways through event marketing, PR stunts, regional and national events and channel specific advocacy events/parties, viral campaigns and digital executions.

The Account Manager position will include event planning, event implementation, vendor negotiation/management, budget development and tracking, and creation of marketing and measurement plans. The incumbent will manage these promotions as they go live, be a loyal brand advocate and work closely with your team of Field Managers and vendors to consistently exceed expectations.
Define, monitor and give feedback on key performance metrics, provide overall direction to the team and take appropriate actions when metrics are not met;
Work with direct reports and internal support services to ensure that the services are aligned to deliver the perfect visit and that the services are effectively delivered;
Set the short and long term strategic direction for the team and identify the necessary services and resources required to implement the strategy;
Continually look for opportunities to grow revenue and gross margin with existing client;
Work within team and Sr. Directors to identify and implement best practices;
Identify venues and assist in multi-market site selection and negotiation;
Negotiate and manage vendors to ensure flawless execution and ensure optimum return on cost;
Administrative oversight (HR, recruiting, accounting, legal);
Serve as the primary contact for National and regional clients;
Provide weekly status updates on program results/personnel, client program reporting and reviews;
Direct management of 5 - 10 individuals and indirect management of 30+;
Coordination of event logistics (properties, staff, routing, etc.);
Challenge and manage a team of in-field Market Managers as well as an in-house team of account managers;
Be responsible for operational and financial performance and for organic growth of a single program or multiple small programs;
Work closely with other key account team partners to determine meaningful business metrics for the program and help to build reporting around it to drive the business;
Crisis management - identify field issues and develop solutions;
Tracking and maintaining all event budgets, responsible for the bottom line delivery of your project;
Drive revenue growth with existing clients and generate new business opportunities; and
Miscellaneous duties as assigned.


Must have 3-5 years client service and project management experience in an agency environment
Experiential marketing and retail marketing experience is an asset
Excellent attention to detail, multi-tasking & time management skills
Proven collaboration with cross functional teams within a working environment
Superb organizational skills – execution, and deliverables
Excellent Excel and technological skills (manipulating spreadsheets, power point & other MS Office Tools)
Reliable vehicle with a valid driver’s license
Why Mosaic?
Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

Primary Location: CA-ON-Mississauga
Work Locations: Acosta-Mosaic Mississauga Corporate Office 2700 Matheson Blvd. E. W. Tower 2nd Floor Mississauga L4W 4V9
Job: Management
Organization: Mosaic Consumer Facing Canada Field
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Feb 4, 2020, 6:21:08 PM