Giant Tiger West, Supervisor – Sioux Lookout, ON

The North West Company - Sioux Lookout, ON (30+ days ago)

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We are looking for an individual with a passion for retail who wishes to build their management skills. Reporting to the Store Owner, you will be involved in the day to day store operations. Your strong people skills in motivating, leading, engaging associates while working alongside with them will lead the store and team to success and bring our brand essence of FUN, SMART, SAVINGS to life!

Specific Accountabilities

Customer Service:
Ensures a high level of customer service in all areas of the store;
Resolves customer complaints quickly and professionally;
Greets customers using the 11 foot rule;
Responds to cashier calls in a timely manner;
Resolves customer complaints quickly and professionally; and
Ensure that shopping carts and baskets are available for customers at all times.

Recruits and pre-screens applicants;
Completes and conducts 90 day and yearly performance reviews;
Keyholder responsibility for opening and closing the store on a rotating basis; and
Staff scheduling for assigned area(s).

Training and Communication:
Encourages and maintains open communications with associates;
Holds meetings with staff on a regular basis;
Ensures all associates are trained on policies and procedures; and
Communicates daily with the Store Owner/Manager with the view of improving overall efficiencies and standards throughout the store.

Buying & Merchandising:
Follows up on replenishment in assigned areas;
Completes return sheets for both flyer and seasonal events, with input from associates;
Reviews basic orders, to ensure proper quantities are being ordered, and completed in a timely manner;
Reacts to hot selling items quickly, and communicates to Store Owner/Manager;
Ensures that ad preparation, set up and take down is properly executed;
Verifies that all planograms, labels, and signs are current and to standard;
Ensures that all presentation standards are up to date;
Maintains replenishment of all displays in assigned area: ends/sides/dump bins/clipstrips;
Maintains and follow up on store recovery; and
Checks pricing of competition and takes appropriate action when needed.

Inventory Management:
Reviews all reports related to sales analysis and stock levels ensuring that inventory levels and type are appropriate to the needs of the store;
Ensures markdowns and sku changes are properly implemented; and
Limits inventory levels in the stockroom, to necessary product only.

Operations & Brand Standards:
Inspects the conditions of the equipment (i.e coolers, bunkers, refrigerated units) ensuring they are functional and clean at all times;
Has a daily recovery and maintenance program in place;
Maintains quality and controls for code dated product;
Ensures a proper rotations of stock occurs daily; and
Perform cycle counts as required.

Loss Prevention:
Monitors all sales floor and checkout activity for possible Loss Prevention issues; and
Reviews Loss Prevention reports and takes action when required.

Health & Safety

Responsible to ensure that machinery/equipment is safe, and that employees work in compliance with established safe work practices and procedures. The job cannot be done unless it is done safely.

Performs other related duties assigned by the Store Owner/Manager.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.