Call Center – Vernon, British Columbia
SQM Group Inc., a leader in customer satisfaction surveys, is seeking Telephone Survey Representatives to join our outbound call center to conduct customer telephone satisfaction surveys. The ideal candidates for the position will take pride in conducting professional customer satisfaction surveys for Fortune 500 call centers throughout North America. These full time positions are available in our Vernon, Canada location.
What do you gain by working at SQM?
Consistent Work Expectations. This is not a telemarketing job. There is no soliciting of customers. The responsibilities of the TSR are to conduct telephone interviews with survey respondents. TSRs must follow SQM survey standards and scripting while accurately documenting survey responses and demonstrating good judgment. The TSR is at a desk for long periods of time. Due to survey standardization, the job can be repetitive but rewarding for the right candidate.
A Family Atmosphere. SQM promotes a family atmosphere through group events such as potlucks, Halloween costume parties, and Christmas lunches. SQM raffles tickets several times a year for community events. Plus, SQM supports the local community and charities through various fundraising campaigns. At SQM, free coffee, tea and hot chocolate is available for all employees.
Computer Knowledge and not intimidated by technology
Competent keyboarding skills (at least 40 WPM with high accuracy, at least 60 WPM for transcription positions)
3 to 5 years of general working experience
Ability to follow SQM survey standard
Accurate documentation skills
Excellent listening skills
Effective interpersonal skills
Professional telephone manner
Clear and effective communication
Ability to follow verbal instructions
Demonstrate good judgment
Accept repetitiveness of job
Ability to sit for long periods of time
Comprehensive Health, Dental and Vision Insurance
Company Provided Short and Long Term Disability Insurance
Company Provided Life Insurance
Paid Time Off
Starting Wage $14.00/hour with monthly performance bonuses available
Potential annual increases of $0.50/hour based on performance.
This is not a telemarketing job. Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM.
We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.