Client Service Representative

Riverview Animal Hospital - Moncton, NB (30+ days ago)

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We have a fantastic career opportunity at Riverview Animal Hospital!We are looking for an experienced and dynamic individual for a position at our hospital. Riverview Animal Hospitalis a General Practice animal hospital, as well as a 24 hour emergency and referral center, that has been serving the community for over 50 years! We are looking for Client service experts that would love working alongside a passionate team of professionals that practice excellent medicine and build lasting relationships with our clients and their pets. This is a perfect opportunity to work in a challenging yet supportive environment where learning and development opportunities are endless.

Job Responsibilities

We are looking for full time Client Service Experts that genuinely love helping people. Our ideal candidate loves to talk, is empathetic, and can put themselves in the clients’ shoes. We are looking for someone who is driven with the ability to go above and beyond for our clients and their pets. Job responsibilities include:

  • Focus on the day to day of a demanding emergency/referral animal hospital
  • Managing incoming calls
  • Provide product information to our clients, including educating on general animal husbandry, and non medical pet care.
  • Identify and address customers needs
  • Scheduling and confirming appointments
  • Help to manage the flow of a busy hospital
  • Placing outbound calls for follow ups
  • Managing medical records, charts, reports and correspondence
  • Working alongside excellent mentors

Job Requirements:

As our ideal candidate, you will:

  • Be comfortable handling animals
  • Be comfortable in a fast-paced, emergency setting
  • Have excellent communication skills
  • Bilingual, an asset
  • Have the ability to learn medical terminology
  • Be comfortable working under pressure, while keeping calm
  • Problem solver and confident in trouble shooting
  • Be proactive and take initiatives to work effectively without supervision
  • Be able to prioritize your workload

We offer a competitive compensation, health & dental benefits , Outstanding medical and pet supply discounts and an exciting work environment. Do not miss out on this opportunity.

We look forward to hearing from you!

Job Type: Full-time

Language:

  • French (Preferred)