Implementation Consultant - Workforce Management

Ceridian - Toronto, ON (6 months ago)

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Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.

This position can be located in any of our North American offices or virtually.

About the Position:
The Implementation Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager. The Consultant may also deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit.

Must have Workforce Management (WFM) experience to be considered.

Responsibilities:
Provide Implementation Services to Customers

  • Document and validate customer’s business requirements and map to Ceridian functionality
  • Configure Ceridian application to meet customer’s documented business requirements
  • Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
  • Attend internal project meetings and provide status on progress of activities and deliverables
  • Provide customers with follow-up consulting and general assistance in areas of expertise
  • Develop SQL database scripts and XML transformers for integrations and interfaces
  • Be a “go-to” resource for specific functional areas for both internal and external users
  • Work with customers to implement Ceridian Organizational Readiness best practices in preparation for rollout of the Ceridian solution
Contribute to internal Implementation initiatives

  • Document solutions and contribute to a solutions repository
  • Document best practices and share with the Practice
Focus on Continuing Education

  • Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
  • Participate in Continuing Education sessions
  • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Qualifications:
  • Bachelor’s degree or equivalent experience
  • 5+ years of experience in Workforce Management (WFM) implementations required
  • Experience in business process mapping
  • Experience in change management an asset
  • Ability and willingness to travel to customer sites as needed
Technical Skills Requirements

  • Proficient in Microsoft Office products
  • Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems
  • Basic understanding of relational databases and SQL an asset
  • WFM experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian (preferred)
  • Ability to effectively implement an HRIS module or similar end-to-end solution
  • Understanding of common human capital management (HCM) business practices
  • Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Functional Skills Requirements

  • Customer relationship acumen
  • Ability to engage with multiple projects & customers at the same time and manage priorities
  • Excellent organization, communication and collaboration skills
  • Ability to lead and facilitate customer workshops and sessions
  • Consistent demonstration of Consulting@Ceridian guidelines
Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.