Technical Support Specialists

DPL - Moncton, NB (29 days ago)

Apply Now

We are looking for talented candidates to join our Operations team as Technical Support Specialists. Your job will be to provide our customers with the best support available and to set the bar high for anyone else that our customers have to deal with. Forget the traditional call center mentality, we create die-hard fans because we take the time to listen and care.

DPL is driven by a clear narrative: "No Rules. Just Results.". Come join an energetic team and culture in what we think is the nicest NYC style loft office in downtown Moncton. We're on a mission to revolutionize our industry and we don't care about your experience and education, only what you're able to do. Come help us spread the word!

Responsibilities
Provide on phone and email support for reported incidents, service requests and sales calls.
Provide after-hours on-call Tech Support following established rotational schedule.
Daily maintenance of departmental open tickets to ensure that incidents are resolved in a timely manner.
Answer questions and provide training for both software and hardware problems, troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Document support calls.
Provide permanent solutions to reduce call volume or enhance services.
Prioritize workload for priority incidents and escalated incidents
Project work as needed related to any service we provide to our customer.
Create and improve documentation for the Operations team.
Work With Us

Working for DPL is more than a job, you join a family. Every full time employee gets 5 weeks vacation from day one and a yearly adventure bonus to help you knock things off your bucket list. Our tribal narrative is "No Rules. Just Results." and we mean it. We don't care about your education, and we don't care how you dress (tattoos and all). You just need to be driven to succeed and work hard and be able to get along and have fun with others. We have an open concept office where everyone collaborates in a culture of creation and learning. We don't get bogged down in layers of managers and supervisors, we just get stuff done.

All we ask is that you give us your 100%.

PS: Yes we have free coffee and even a ping pong table.