Respite Program Manager

Luso Canadian Charitable Society - Toronto, ON (30+ days ago)

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Job Description

Position: Respite Program Manager

Department: Respite Program

Direct Report: General Program Manager

Positions reporting to Respite Manager: Respite PSWs

General Description

Responsible for the successful operation of Luso’s Respite program, a 7 day operation. Role requires flexible hours during weekdays and weekends, as required to accommodate bookings.

  • Five day work week
  • Schedule set monthly in advance
  • Minimum of 2 weekend shifts per month required.Key Roles and Responsibilities:

Client Intake/ Management

  • Complete intake process, including tours with potential clients, organizing trial visits, and completing full application with a great deal of attention to all details related to client needs.
  • Assessment of client fit for program and recommendations for bookings. Elevation to General Manager as appropriate
  • Complete outtake for clients, including reading all log notes kept during a client’s visit and preparing a summary for the family.

Staff Scheduling & Performance

  • Hiring, interviewing and assessing of employee performance
  • Schedule & confirm staff according to bookings to ensure there are enough staff booked at all times to meet client to staff ratio.
  • Responsible for supervising, communicating, and training program support workers and organize annual staff meetings as well as circulating required policies and procedures for review and acknowledgement as required.
  • Possess knowledge of emergency protocol procedures and ensure staff are fully aware
  • Collect and review Respite Program staff time-sheets and provide data for payroll processing.
  • Ensuring acceptable performance levels and completion of duties as assigned, inclusive of personal care, program delivery, housekeeping etc.

Operational Integrity/ Governance & Safety

  • Adherence to policy and procedures
  • Complete all documentation related to medication and its administration and ensure there is follow up daily to ensure all medication is being administered and documented accurately.
  • Plan, implement, and evaluate programs and recreational activities for people with developmental/physical disabilities in our Respite Program.
  • Identify and recommend programs that should be executed depending on client’s needs and abilities.
  • Responsible for ensuring all supplies, including meals and groceries, linens, washroom supplies are replenished as needed and communicating same to the ADP Assistant.
  • Administrative duties as required including filing, mail outs, errands.

Role Requirements:

  • Experience, knowledge, educational background in working with adults with developmental and/or physical disabilities
  • Organizational Skills
  • Computer skills
  • Good verbal and written communication skills
  • Managerial skills desirable

Job Types: Full-time, Permanent