Technical Communicator

xMatters - Victoria, BC (30+ days ago)

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The Opportunity

This is an opportunity for a talented candidate to join a progressive and evolving product communications team that does so much more than just technical documentation. Our collateral is integral to all of our products and a critical aspect of the overall user experience.

Here’s your chance to:
Contribute to outstanding customer communication throughout our organization
Develop a broad and varied suite of user documentation based on the latest help technologies
Collaborate with product designers and development teams to implement market-leading user experiences within our documentation and across our products
Participate in product reviews, internal training, and customer forums regarding documentation, user experience, and communication issues
Apply the latest communication tools and concepts to help organize and present content for technical and non-technical audiences
Define how our customers are able to interact with, learn about, and discover product features

This is no run-of-the-mill technical writing position: as a member of our Product Communications team, you’ll collaborate closely with our amazing engineers, product managers, designers, and other stakeholders to help build our world-class platform. If you have the technical skills, experience, and personality to deliver stellar user documentation, we want to hear from you.

Other things to know

Reporting to the Product Communications Team Lead, this position is office-based in beautiful downtown Victoria, British Columbia, and will involve occasional travel.

Successful candidates will possess the following:
Three or more years of technical communication experience
An ability to absorb and explain complex content for different audiences
Excellent oral and written communication skills
Familiarity with single-sourcing concepts and industry-standard authoring tools
Post-secondary education (or equivalent experience) in a related field such as journalism, computer science, or communication

Note: Only candidates with legal status to work in Canada will be considered; preference will be given to candidates in the Victoria area.

Experience with any (or all!) of the following is also valuable:

Guided onboarding strategies and mobile app help workflows
Product integrations
Agile development practices and methodologies such as Scrum
Professional services, business analysis, or help desk/support
User experience concepts and best practices
REST APIs and/or developer portals
Virtual training & eLearning development
Software-as-a-Service/cloud-based software
Tools such as MadCap Flare, JIRA, Slack, Visio, Zendesk, Camtasia, SnagIt
What We Do & How We Do It

xMatters develops a cloud solution that connects insights from any system to accelerate essential business processes. Our extensible platform adds intelligent communication across the entire enterprise with automated, targeted communications to ensure that critical messages and notifications get through to the right people to get the job done.

On the development side, we’ve been Scrum/Agile zealots for over seven years, and we roll out new features weekly. Combined with our DevOps culture, the result is a very fast-moving engine that requires solid communication and documentation that will continue to make our customers successful and happy.

Cool Culture: Why You’ll Love Working Here
Modern offices in downtown Victoria BC, Canada
Above-market compensation
Full extended medical benefits, including dental and vision
Strong belief in work/life balance (and we mean it)
Engaging with xMatters community members regarding documentation-related issues
Annual health & wellness grant to spend on almost anything to improve your life
Innovation is rewarded with glory and seriously great prizes
Diverse, smart, and talented co-workers
Collaborative, fun work environment, where laughing and learning go together
Well-stocked kitchen with snacks, drinks, and ‘beverages’
Generous employee referral program
Fun days involving curling, Frisbee golf, billiards at the pub, and so on