Training & Learning for Connect Care is a critical component of the successful implementation and adoption of the clinical information system and practice changes. The adoption of Connect Care significantly rests on the degree to which clinicians and leaders are supported with a meaningful education program with strong classroom educators. The Trainer - Credentialed Trainer, Connect Care for Support Staff provides end user training to staff expected to utilize the identified Epic applications. This individual must be proficient and a subject matter expert in their current role. The Credentialed Trainer (CT) will be responsible for the classroom training for super users, leaders and other users of a specific Connect Care program. Duties include preparation of the classroom, facilitation of the curriculum and ongoing evaluation of the training process. This requires presenting role-based training content using a variety of software programs, tools, and applications. The Trainer - Credentialed will employ knowledge of basic theories and concepts of adult education and organizational change management to facilitate the adoption and use of Connect Care. The CT will train and educate adults to relay information in a manner reflective of your audience’s needs and abilities. To ensure competency of the trainees you will administer proficiency assessments at the time of training as well as post-live refresher, optimization and skills enhancement training. As a CT you will undergo a credentialing process to qualify as a trainer for specific roles within Connect Care.
As a Trainer, you will participate in the development, enhancement and delivery of training for staff in accordance with AHS standards and practices. You will design, develop and deliver training materials that align with the training framework for various AHS applications and processes. Throughout the course development cycle, you will follow relevant standards to ensure a consistent approach for all training courses offered. Course delivery methods can include in-person and online facilitation as well as self-study online learning modules (e-learning). You will also provide excellent customer service and end user support to staff impacted by AHS applications and processes.
Union: AUPE GSS
Department: Connect Care Credentialed Trai
Primary Location: CN Tower
Multi-Site: Not Applicable
Posting End Date: 12-AUG-2019
Employee Class: Casual/Relief
Date Available: 22-AUG-2019
Hours per Shift: 7.75
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings, Weekends
Days Off: Other
Minimum Salary: $29.92
Maximum Salary: $40.39
Vehicle Requirement: N/A
Completion of post-secondary diploma in a related field.
Additional Required Qualifications:
3-5 years recent clinical experience in AHS required. Strong verbal communication, public speaking, and listening skills required. Prior experience facilitating, instructing, precepting and or teaching required. Knowledge of organizational/clinical workflows and practice. Strong interpersonal skills required. Ability to learn new material quickly and adapt to change is required. The ability to build rapport easily is required. Comfort with technology and the ability to quickly master new software programs is required. Strong team player required. Proven leadership skills required. Ability to critically think and solve problems quickly and efficiently is required. Approachable, team player, mentoring ability required. Ability to prioritize. Be patient and calm when faced with multiple distractions and problems that may arise. Ability to work independently and collaboratively. Ability to promote the change process in a positive manner is required. Demonstrated ability to use Microsoft Office tools including word, SharePoint, Visio, etc. Ability to sit and stand for prolonged periods with extended computer use required. Ability to lift up to 10 pounds required. Experience and comfort in problem solving and conflict resolution required.
Completion of Prosci change management training preferred. Demonstrated ability to think systematically and critically to improve quality, realize improved outcomes and engage others in same. Demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Demonstrated experience in planning, communication, facilitation, and coordination of multiple projects/operational work packages.