Dealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs, third-party retailers, agents and aftermarket providers with its comprehensive set of solutions including Sales/F&I products; market data for dealers, lenders and OEMs; and digital document services. Dealertrack Canada is a subsidiary of Dealertrack, which is owned and operated by Cox Automotive Canada. For more information about Dealertrack Canada, visit dealertrack.ca.
***Please note this position is remote. Candidates anywhere in Canada can apply***
The Performance Consultant is responsible for driving the relationship with clients (dealers) from point of contact through the Dealertrack solution launch and beyond. The primary focus for the Performance Consultant position is to drive product utilization, the retention of clients, and the overall satisfaction of our subscription products. This position is responsible for pre-launch activities, launch and training activities, and follow-up activities through the lifespan of the solution at the dealership. Areas of proactive focus include the monitoring of sales and profit metrics (KPIs), making recommendations on the process and identifying areas of potential improvement while interacting with all levels of dealership management and staff. This position will abide by the Product Service Model provided and will provide client support and consulting remotely, as well as performing launches both on-site or remotely depending on the product level purchased and individual dealer needs. The Performance Consultant will work with the implementation team to schedule launch training and be responsible for scheduling quarterly (or more frequent) meetings to review dealer performance, make recommendations on past performance or client goals, review best practices and aid in the resolution of support cases for the Dealertrack solution. The Product Trainer is responsible for identifying and saving At-Risk accounts.
PRIMARY DUTIES AND RESPONSIBILITES
Drive software utilization and promote return on investment. Provide dealers with advice and best practices to better manage their processes.
Maintain monthly communication with different levels of dealer management and staff at each assigned dealership, focusing on managing client issues (including reporting and tracking of support cases and their resolution)
Promote and deliver both on-site and webinar-based instruction and operation of the Dealertrack solution, driving the advancement of its utilization with our customers
Maintain in-depth knowledge of the Dealertrack solution including product settings, features & benefits, system functionality, and setting cause & effect relationships
Effectively present the Dealertrack solution in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site and remote dealership training
Effectively troubleshoot questions and issues within the Dealertrack solution to meet each individual customer’s needs – including triage, and feedback with potential fixes, solutions and best practice suggestions
Keep up-to-date on current automotive trends and best practices to ensure educational content is relevant to provide maximum value to dealerships
Work collaboratively with other Product Trainers, implementation and support teams sharing knowledge and best practices.
Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies
Develop and document references through existing dealer allocation (dealer contacts) – soliciting, gathering and distributing testimonials from dealership contacts to the management and marketing teams for further use.
Act as an ambassador for the products provided and supported by Dealertrack Canada and Cox Automotive as a whole.
Travel to dealers as directed/required to strengthen and solidify the relationship with Cox Automotive and our solution
Participate in product development and enhancement review sessions (when available) to continue development as a subject matter expert
Participate in the development of new training programs and content
Help to construct, utilize and communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce
Work closely with the Dealertrack product team on any issues
3-5 years’ retail automotive dealership experience in variable operations as a sales manager or business manager, with excellence in sales and CSI. Understanding of sales and business office processes is essential
Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement
Outstanding presentation and technical assessment skills needed to provide demonstrations
Excellent ability to influence decisions, build relationships and overcome objections
Excellent verbal and written communication skills
Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels
Highly motivated self-starter capable of working independently and in a team environment
Demonstrated ability to work in a team-oriented, collaborative environment
Demonstrated ability to multi-task and prioritize effectively to ensure successful completion of assigned tasks by content and cadence
Strong working knowledge of Microsoft Office applications required
High energy, enthusiastic, determined, and able to motivate customers to use Dealertrack solutions
Technical proficiency in automotive software including deep product knowledge of product settings, features & benefits, system functionality, and setting cause & effect relationships
Knowledge of DMS and CRM systems is preferred
Comfortable with extensive travel
Experience working in an Automotive industry training capacity (Trainer Certified)
Experience with SalesForce CRM preferred
3-5 years’ experience managing multiple accounts for a software or services company in the automotive industry
12 month contract
Remote – home office
Overnight travel is required for launches in particular and may be required for on-site visits when working on the performance of the dealerships. Some travel may require Sunday departure or Saturday return times.
cell phone and laptop provided
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.