Guest Service Agent

Mineral Mountain Ziplines - Fairmont Hot Springs, BC (7 months ago)

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This position is already filled for our 2019 season.

This position will be the first point of contact for our customers and you will be required to reassure guests of the zipline in a fun, professional way.

Responsibilities within this role include: welcoming guests, creating tour bookings, guest check-in, answer the phone, sell merchandise, cash outs and create a great experience for customers.

Guest Services Skills and Qualifications

Must have High school diploma or general education degree

Candidates must be 19+ years old

Valid class 4 driver's license is an asset

Provide personal service that exceeds guest's expectations

Follow all procedures when booking and checking in guests, including financial transactions and recording guest information

Ability to utilize our computer software

General upkeep of office

Ability to handle a high-paced work environment

Attention to detail

Strong communication skills

Decision making skills

Ability to work independently and as a part of a team

Proactive approach to duties

Positive attitude towards constructive feedback

Cash out experience is an asset


Two hire on start dates beginning of May or mid-June.

May - mid June typically 30 hours a week, mostly weekends with two or three days off during the week days.

End of June - September long weekend approximately 40 hours per week, 4 days on, 4 days off schedule with roughly 10 hour shifts.

For employees whose contract continues after September long weekend, approximately 30 hours a week, mostly weekends with two or three days off during the week days.
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