Counter Manager

Holt Renfrew - Vancouver, BC (4 months ago)

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Holt Renfrew Beauty, boasts the best of skincare, makeup and fragrances from around the world. We are currently looking to hire a variety of positions for our luxurious Vancouver location. If you share our vision to inspire a life of style, and have a passion for beauty, Holt Renfrew can offer you a rewarding and exciting career.

We are looking for Counter Managers for some amazing brands:
Givenchy Beauty

YSL Beauté

Serge Lutens

Why Choose Holt Renfrew?

Work in the most luxurious environment and interact with a large client base
Have access to and sell products that are unique and exclusive to Holt Renfrew
Earn excellent commission and rewards

The Counter Manager develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets. Upon reaching a volume of $600K, Counter Managers are equipped with additional clienteling tools.

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Perform other duties, as assigned

The ideal candidate:
High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self-confident, and self-motivated

The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients