Project Manager, Collaborative Mentoring Networks

Ontario College of Family Physicians - Toronto, ON (30+ days ago)

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The Ontario College of Family Physicians represents more than 13,500 family physicians across the province. We support our members by providing evidence-based education and professional development, promoting and recognizing leadership excellence in family medicine, and advocating for the vital role family physicians play in delivering the highest quality care to patients and families across Ontario.

Position Summary:

The OCFP's Collaborative Mentoring Networks link family physicians with experts who will guide them to develop increased clinical and practice competence and confidence, leading to improved outcomes, increased clinician resilience and retention. The expansion of the mentoring networks has been funded by the Ontario Ministry of Health until March 2020 and will:

  • Increase family physician and healthcare provider engagement on key clinical issues;
  • Enhance collaboration with health system partners and other healthcare providers;
  • Improve primary care capacity and ability to manage high-risk, complex patients through improved competence and confidence of family physicians and other primary care providers.

Collaborative Mentoring Networks targets for March 2020 include:

  • Collaborative Mental Health Network: 50 Mentors and 500 Mentees
  • Medical Mentoring for Addictions and Pain: 50 Mentors and 500 Mentees
  • Palliative and End-of-Life Care Network: 10 Mentors and 100 Mentees
  • Medical Assistance in Dying: 100 members of Community of Practice
  • Early Years in Practice Network: 10 Mentors and 100 Mentees (internal OCFP target)
  • Rural Medicine Initiative Network: 10 Mentors and 100 Mentees
  • Leadership in Primary Care Network: 10 Mentors and 100 Mentees

Reporting to the Program Manager, Collaborative Mentoring Networks (CMN), and working closely with the Clinical Leads and Steering Committee Chairs, the Project Manager supports the planning and execution of the OCFP’s Collaborative Mentoring Networks, with focus in three priority areas 1) Building communities that enhance interactions between mentors and mentees; 2) Expanding communities to spread value by growing the mentoring networks in a planful way; and 3) Connecting efforts to unite, align, and coordinate approaches in a way that delivers the CMN program with fidelity.

Key Responsibilities:

The Project Manager, CMN:

  • Collaborates with Clinical Leads and Steering Committees to establish recruitment tactics and targets to achieve ministry deliverables by March 2020
  • Follows streamlined onboarding processes and matching of Mentees
  • Delivers comprehensive orientation to new Mentors and supports mentoring activity within the CMN model
  • Develops and supports a Community of Practice for Mentors in EENet
  • Integrates Mentors into continuing professional development activities (webinars, regional meetings, conference) and associated Community of Practice discussion threads
  • Develops and delivers an effective and efficient process for tracking Mentor activity and reporting to Steering Committees, Clinical Leads, and Program Coordinator
  • Approves Mentor Logs and invoices in accordance with OCFP policies and defined processes.
  • Provides support to the members and co-chairs of the Steering Committee, including organization, communications and planning for meetings, proactive scheduling of Committee meetings with consideration of annual work plans and deliverables.
  • Acts as the recording secretary for the Steering Committees and ensures follow-up on agreed-upon action items/tasks.
  • Ensures strong organizational support for Committee meetings and identified subcommittee activities.
  • Supports analysis of the Annual Survey and other data sources to determine CPD priorities for CMN
  • Contributes to the development of an integrated workplan for CMN overall that balances timing, pacing and sequencing across all networks
  • Serves as liaison between OCFP Member Engagement team and Clinical Leads, and Chairs and to define communication plans and promotion targets
  • Reviews communication collateral developed for networks and contributes to identification of dissemination channels and website updates
  • Plans and delivers CMN activities within the context of overarching OCFP priorities
  • Provides backup support to all areas of the Education and Practice Supports (EPS) portfolio as requested by the Director, EPS or other members of the OCFP management team.

Reporting Relationships:

This position has no direct reports, but works closely with CMN Clinical Leads, Chairs and OCFP team members from Member Engagement, and Continuing Professional Development

Required Qualifications:

  • University degree in a related field with at least 5 years of senior program coordination experience, ideally in a healthcare organization.
  • Demonstrated progressive and proven responsibility for the development, project management and promotion of programs and other resources, preferably in the areas of education, health, or digital content delivery.
  • Experience in the healthcare sector, and the Ontario health system as it relates to knowledge translation and/or continuing professional development, with experience in primary care an asset.
  • Proven success in developing strong and collaborative teams by demonstrating a positive, proactive and engaging leadership style.
  • Strong organizational, prioritization and time management skills to effectively manage multiple priorities.
  • Problem solving and critical thinking skills, including ability to anticipate obstacles and develop an appropriate course of action.
  • Excellent interpersonal skills and ability to work independently and as part of a team with a commitment to collaboration and joint-accountability.
  • Comfort in working independently with minimal guidance and oversight.
  • Skilled communicator and collaborator with internal colleagues and external stakeholders.
  • Problem solving and critical thinking skills, including ability to anticipate obstacles and develop an appropriate and strategic course of action.
  • Excellent computer skills with experience using MS Office; experience with standard office equipment.
  • Ability to travel as required to planned events/attend teleconferences, including weekends and evenings.

OCFP Core Competencies:

OCFP’s core competencies are designed to nurture employee engagement through best people practices. All employees will demonstrate strength in the following competencies:

Collaboration: Engages constructively with others, to be part of a team, to work together, as opposed to working separately or competitively. Promotes a positive climate, resolves conflict, and creates alignment within and across internal and/or external groups.

Impact and Influence: Advocates, motivates, persuades, convinces, or influences others to gain their support and commitment. Effectively gains support by drawing the attention of others to an important issue and directing decision makers towards a solution.

Organizational Awareness: Understands the key relationships, diverse interest groups and power bases within the organization and in the wider community.

Planning, Coordination, and Execution: Plans and coordinates work, effectively manages resources, prioritizes steps to be taken, anticipates potential issues/barriers, and develops contingency plans to address these, executes individual and team activities in a way that ensures the achievement of a set of objectives. Achieves desired results on a consistent basis despite having to deal with unpredictable or unexpected circumstances.

Service & Quality Orientation: Demonstrates a desire to provide quality results by focusing efforts on discovering the needs of customers and stakeholders and meeting these needs. Ensures quality in the delivery of services, and complies with existing rules, regulations, and legislation. Monitors service information by insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies.

Developing Others: Fosters the long-term learning or development of others through coaching, managing performance and mentoring. Achieves higher level goals and develops new skills/competencies. Driven by a genuine desire to develop and empower others, rather than simply a need to transfer skills to complete tasks.

Holding Self and Others Accountable: Positions the organization for success by establishing appropriate levels of responsibility. Holds self and others accountable to deliver the agreed upon objectives and execute high standards of excellence. Provide clear directions, effectively communicates priorities and expectations and monitors performance.

Visionary Leadership: Inspires others to work toward common goals by providing inspiration, clarity, and direction. Effectively focuses team on priorities and provides leadership and support through change. Actively solicits input and inspires the courage to challenge team process, and the commitment to achieve personal, team and organizational goals.

Business Acumen: Understand the business implications of opportunities and decisions. Implements successful business strategies. Maintains awareness of issues, processes, and outcomes as they impact the organization’s strategic direction.

Strategic Orientation: Understands the business implications of decisions and can take a long-term perspective to chart a course that delivers results today and well into the future.

Interpersonal Sensitivity: Understands and responds appropriately to the concerns of others. Practices active listening when interacting with individuals or groups. Demonstrates an ability to reflect on verbal and non-verbal behaviour and communicates effectively

Leadership Presence: Develops and maintains a sense of presence and emotional maturity in understanding of one’s own emotions and the impact of one’s behaviour on others; demonstrates of resiliency in a range of complex and demanding situations.

How to Apply:

Qualified candidates are encouraged to forward a resume with cover letter by 5:00 pm on November 1, 2019.

This is a full-time position for a fixed term until March 31, 2020.

We thank you for your interest in OCFP however we will only contact applicants moving on to the next step in our recruiting process.

Job Types: Full-time, Contract