Client Service Coordinator

Cote des neiges Black Community Association Inc. - Montréal, QC (30+ days ago)

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Salary: $21-23/hr.

Schedule: Monday to Friday, hours vary with some evenings

Location: Cote des Neiges Black Community Association, 6585 Cote-des-Neiges Road

Type of position: Regular, full-time

Contract term: 1 year, with possibility of renewal

Reports to: Program Manager

POSITION SUMMARY

The Client Service coordinator is responsible for the reception, referral, and registration of new and/or existing clients at CDNBCA. He/she works within the guidelines, policies and mission of the organization and will be accountable and responsible for administrative support tasks as assigned.

MAIN TASKS

§ Receive all self-referred or public agency or partner referred families for general intake to the Community Access Support Service (CASS).

§ Act as liaison between client (families) and internal operations coordinator to register families into CDNBCA programs.

§ Provide membership and registration details to families and partnering agencies.

§ Coordinate the registration of new and existing clients for CDNBCA programs with program and administration support worker.

SPECIFIC TASKS

COPORATE

§ Recording and distribution of emails & correspondence;

§ Maintenance and updating of CDNBCA membership list in electronic system Amilia;

§ Coordinate reception area and customer service at the main office;

§ Complete space reservations for external groups and private events.

FINANCE

§ Process and manage account receivables log for program fees to submit to Program manager;

§ Submit requisitions for invoices and bills (file electronic copy of invoices/bills);

§ Manages all external communication to members and clients to promote activities and fundraising initiatives for the organization.

PROGRAMMING

§ Open general files of families in client management electronic system Sharevision;

§ Registration of new and existing clients for CDNBCA program activities in electronic system Amilia;

§ Assist coordinators to manage, replenish and create inventory of supplies for programs;

§ Send invitations and manage RSVP of partners, local agencies, and guests to CDNBCA events;

§ Attend and participate in seminars, meetings, and consultations as required;

§ Work with the CDNBCA administrative staff for overall service management of the organization.

KNOWLEDGE, SKILLS AND ABILITIES

§ Degree in administration or related field i.e. human services, health or education or a minimum of 1-3 years relevant work experience

§ At least 2 years’ experience in non-profit services

§ Fluently bilingual with excellent communication skills both verbal and written

§ Excellent computer skills and proficient in excel, word, outlook, explorer, access and cloud based systems

§ Strong problem solving and leadership skills

§ Ability to interact with people of all ages and cultural backgrounds

§ Ability to work independently and as part of a team

§ Ability to work flexible hours

§ A demonstrated commitment to high professional and ethical standards

§ Excels at operating in a fast pace, community environment

APPLICATION SUBMISSION

Please send a motivation letter and your CV addressed to Ms. Tiffany Callender

Job Type: Contract

Salary: $21.00 to $23.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)