Schedule: Monday to Friday, hours vary with some evenings
Location: Cote des Neiges Black Community Association, 6585 Cote-des-Neiges Road
Type of position: Regular, full-time
Contract term: 1 year, with possibility of renewal
Reports to: Program Manager
The Client Service coordinator is responsible for the reception, referral, and registration of new and/or existing clients at CDNBCA. He/she works within the guidelines, policies and mission of the organization and will be accountable and responsible for administrative support tasks as assigned.
§ Receive all self-referred or public agency or partner referred families for general intake to the Community Access Support Service (CASS).
§ Act as liaison between client (families) and internal operations coordinator to register families into CDNBCA programs.
§ Provide membership and registration details to families and partnering agencies.
§ Coordinate the registration of new and existing clients for CDNBCA programs with program and administration support worker.
§ Recording and distribution of emails & correspondence;
§ Maintenance and updating of CDNBCA membership list in electronic system Amilia;
§ Coordinate reception area and customer service at the main office;
§ Complete space reservations for external groups and private events.
§ Process and manage account receivables log for program fees to submit to Program manager;
§ Submit requisitions for invoices and bills (file electronic copy of invoices/bills);
§ Manages all external communication to members and clients to promote activities and fundraising initiatives for the organization.
§ Open general files of families in client management electronic system Sharevision;
§ Registration of new and existing clients for CDNBCA program activities in electronic system Amilia;
§ Assist coordinators to manage, replenish and create inventory of supplies for programs;
§ Send invitations and manage RSVP of partners, local agencies, and guests to CDNBCA events;
§ Attend and participate in seminars, meetings, and consultations as required;
§ Work with the CDNBCA administrative staff for overall service management of the organization.
KNOWLEDGE, SKILLS AND ABILITIES
§ Degree in administration or related field i.e. human services, health or education or a minimum of 1-3 years relevant work experience
§ At least 2 years’ experience in non-profit services
§ Fluently bilingual with excellent communication skills both verbal and written
§ Excellent computer skills and proficient in excel, word, outlook, explorer, access and cloud based systems
§ Strong problem solving and leadership skills
§ Ability to interact with people of all ages and cultural backgrounds
§ Ability to work independently and as part of a team
§ Ability to work flexible hours
§ A demonstrated commitment to high professional and ethical standards
§ Excels at operating in a fast pace, community environment
Please send a motivation letter and your CV addressed to Ms. Tiffany Callender
Job Type: Contract
Salary: $21.00 to $23.00 /hour